Crowne Plaza Surfers Paradise, Gold Coast Australia

Discussion in 'IHG | Rewards Club/Ambassador' started by sendaiben, Apr 1, 2012.  |  Print Topic

  1. sendaiben
    Original Member

    sendaiben Gold Member

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    I stayed here by myself on business in late March 2012.

    The good:

    -upgrade to a nice room
    -great view of the beach (with the balcony doors open you could hear the surf)
    -nice welcome chocolates

    The bad:

    -serious service issues: not answering the telephone, forgetting requests, not bringing the things requested
    -offered newspaper then didn't deliver one
    -charged 1.5% fee for using a credit card

    Overall:

    This is a nice-looking hotel with a good location near the beach (a couple of roads away though), but very overpriced given the service issues.
     
  2. hotelsallover

    hotelsallover Silver Member

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    The 1.5% credit card fee is applicable to all IHG hotels in Australia, so I wouldn't say it really counts against this particular hotel.
     
    flyingdawg likes this.
  3. sendaiben
    Original Member

    sendaiben Gold Member

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    I wasn't aware of that, but still disagree with the practice ;)
     
    flyingdawg likes this.
  4. IHGCare

    IHGCare Silver Member

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    Dear sendaiben,

    Thank you for sharing your experience and bringing this to our attention. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing back from you soon.
    Sincerely,
    Katie J
    IHGCare
     
    flyingdawg and Status Traveller like this.
  5. WARNING Bells

    WARNING Bells Active Member

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    Katie,
    Can you help with a 'locked account' ??

    What is happening at PCR with all these locked accounts ???

    Why isn't PCR making the T&Cs of promos more obvious, that accounts will be LOCKED and CLOSED if you enter too many times ???
     

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