Crowne Plaza Hotel Dublin-Northwood, near DUB, Dublin, Ireland [REVIEW:PHOTOS]

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  1. uggboy
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    November 2014, 1 night stay

    [​IMG]|| Our Stay at the Crowne Plaza Hotel, Dublin-Northwood, Dublin, Ireland || Near DUB Airport || Club Room || November 2014 || by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||, on Flickr

    We have stayed before at the Crowne Plaza Northwood, but preferred the neighboring Holiday Inn Express, because the property offered 1000 Bonus Points per stay. Now the bonus points were not available at our favorite property, but at the Crowne Plaza. We were collecting points at IHG's loyalty program, so we booked a night at the property during a weekend in November 2014.

    We took the Airlink bus 747 from the city center to Dublin Airport and changed to the Crowne Plaza/Holiday Inn Express free shuttle bus. We had heard there was a new bus, but unfortunately we had on each occasion the older one, which wasn't that comfortable.

    Check in was pleasant and we were recognized by a member of staff from previous stays at the Holiday Inn Express. She was delighted to see us and it made us happy too. Since we had achieved gold status within the IHG Rewards Club we were upgraded to an Executive Room with club lounge access, which we appreciated. The lounge has a Happy Hour during the week, but serves only non-alcoholic drinks and hot beverages during the weekend. Unfortunately it wasn't regularly re-stocked, so when we wanted still water it was already gone on Sunday morning.

    Our room was on the 4th floor.

    It was large and held mostly in red, brown, white and black with some Asian touches. There was a chair and ottoman. It was comfortable, but didn't face the TV, a slight inconvenience. Even though the room was large, it felt a bit cramped.

    The bed allowed for a great night's sleep.

    The bathroom was inspired by the Burren.

    The amenities were from Temple Spa London, Gilchrist & Soames, a first for us. We liked these upscale products.

    The bath tub and shower were separate. The water pressure was very good.

    During our stay we also went to Touzai on the ground floor for dinner. There was a special offer available, which we used. We had one two course meal and one three course and a bottle of water for 50.15 Euro (ca. 62.65 USD). The cuisine is Asian (For example fish mouoli and chicken assado were our main courses.) and was good quality and delicious, but the portions were way too large.

    The staff was attentive.

    Afterwards we went to the bar for hot chocolate, because we received a voucher, which could be only used at the Cinnabar, for a free drink. The bar was extremely busy and under staffed. Our waitress was stressed out and for some reason thought we believed we were entitled to two free drinks. Having cleared we were aware of the voucher was only valid for one drink, she took our order. The hot chocolate was slightly too sweet for our flavor, but otherwise good.


    Breakfast was the worst we had in a longer time. There was somebody at the front, but the person only asked for the room number and left us to our own devices. The restaurant was full; there were some uncleared tables and it wasn't obvious which ones were in use and which ones weren't.

    The restaurant manager advised us a table would be available soon, so we had to wait, disturbing other guests on the way to and from the buffet.

    Finally we received our table and from there it went okay. Again the quality of the breakfast buffet and how it had been treated by other diners, was a letdown.

    After breakfast we went for a walk in the park opposite the hotel, it's called Santry Demesne. We do that always, when staying either at the Crowne Plaza or Holiday Inn Express, weather and time permitting.

    Check out was done quickly and efficient.

    Would we stay here again? Maybe if we need points or have a purpose driven stay before or after a flight.

    Would we recommend this hotel to a friend? Maybe, only before or after a flight.
    Would we stay again here in the future? Maybe, again, only before or after a flight.
     
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  2. uggboy
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  3. uggboy
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  4. sobore
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    sobore Gold Member

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    Nice review! Sorry to hear about the breakfast. :)
     
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  5. uggboy
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    Thanks, it's a good hotel when staying before / after a flight, but the breakfast situation should be fixed by them rather sooner than later IMHO. Cheers.
     
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  6. Rob
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    Rob Gold Member

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    I had a very different experience when I stayed there one night before a morning flight. No status, room on the first floor, and they were hosting an event that evening. Unfortunately, the guests from that event were in and out of their rooms all night, talking loudly in the hall and slamming doors which was quite audible in the rooms (not just mine - someone else finally went out and told them all to be quiet, none of the staff did anything to quiet people down).
     
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  7. uggboy
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    Sorry to learn about your experiences and I'm disturbed that the staff didn't care nor offered to help you out here.
     

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