Cosmopolitan Las Vegas

Discussion in 'Marriott | Rewards' started by gleff, Feb 6, 2011.  |  Print Topic

  1. gleff
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    gleff Co-founder

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    After pulling up to the Cosmopolitan Hotel in Las Vegas by cab, I was offered assistance with my small carryon which I declined. There are two doors to walk through, the first was opened for me but the second was not. I faced long lines to check-in, which I thought was odd for 1pm on Monday. But this is a very large hotel (in terms of number of rooms, though not overall size of the physical plant). And it’s brand spanking new, just opened in December, so I was really looking forward to checking it out when I arrived last month.

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    A very friendly guy checked me in, he was taught to try to connect with guests, saw my home town and noted that he had been to one nearby. And later in the process he asked how long I’ve lived there.

    The check-in process needs to be improved, there are several independent lines and all were several people deep when I arrived. Of course, as they try to be friendly with the person checking in, they’re just lengthening the checkin lines. And some people are chattier than others — it’s important here to guess right who is going to be friendly and who is going to be efficient and choose your line accordingly.

    The person checking me in was clueless about Marriott Rewards. I asked whether my Gold status got me anything at the hotel, he hemmed and hawed and then said he didn’t think so. Looked at the screen and said, “I think you’ve been upgraded” though it’s not clear that I was, I booked a “Terrace Studio with King” and I was told I was being given a “Terrace Studio.”

    Now, I haven’t done extensive comparisons of the rooms, I didn’t have much of a view, though perhaps my room was somehow better than some of the other rooms within the category though it’s far from obvious. Not that I actually cared, I was here alone for a single night and my breakfast was taken care of by the event in any case.

    I do understand that they’re recognizing Platinum status, though it took a few days after opening before they got that worked out. There are so many suites here that it would be a challenge not to receive one. And Platinums get their breakfast at the hotel’s Wicked Spoon buffet. There are some reports of Golds with upgrades as well, but I felt no reason to push the issue and I wound up thoroughly pleased even with my basic room.

    The public spaces are nice, the hotel isn’t all that large considering it features nearly 3000 rooms, but there are plenty of well-decorated places to walk and plenty of places to sit and congregate along the way.

    The elevator are interesting, with LED screens displaying different scenes and scenery throughout the day. Televisions are commonplace, moving electronic screens less so except in the newest and most modern properties. The elevator here reminded me of the W Hong Kong, except their screen is on the floor of the elevator.

    The room is very cool, stylishly decorated with a separated living room from the bedroom and a large bathroom. The bathroom has a separate tub and walk-in shower as well as dual sinks and a separate toilet room. The wallpaper in the toilet cabin is ‘interesting.’ The living room has a television, desk and chair, and large L-shaped couch. And the bedroom has another television as well.

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    I really liked the wallpaper in the toilet room, it seems to demonstrate the level of detail and creativity that has gone into the rooms and into the hotel.

    The TVs are the centerpiece of the room. You can control lights from the TV, browse the room service menu from the TV, and check out any spa or other bookings you’ve made on the TV. It’s a neat concept, but controlling lights from the tv is a bit gimmicky, I don’t mind a separate remote control for lights in fact I rather like it, but the television took too much menu scrolling in order to manage the lights that it hardly seemed useful.

    The TV stopped working sometime in the middle of the night. I called down and learned that it wasn’t just me, it was the whole hotel. And while the TV began functioning again after several hours, some of the features never worked. I tried to checkout using the television but it just returned an error. (I just called down to check out, I wish I hadn’t because it took several minutes. They did offer to email me my folio but it never arrived.)

    Housekeeping left a little to be desired, I had a nice balcony but my glass door that opens to it had hand prints.

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    Shortly after I arrived housekeeping knocked on the door to see if I needed the room serviced, she hadn’t realized that I was a new guest in the room. (I hadn’t yet noticed that I actually did need the room serviced…) As I was packing up the next day to check out housekeeping entered the room and declared, “I thought you were already gone!”

    I ordered room service coffee in the morning and had to wait on hold for about five minutes before anyone picked up. Typical for larger Vegas hotels, but not the standard I’m looking for. And when my order arrived, they forgot to bring my toast. And when they came back with my toast, it was the wrong kind. Ah, little things.

    Housekeeping came by to pick up the tray without being asked, but while I was getting dressed. Proactive is good, and I never saw any trays out in the hall during my stay, but I prefer them to wait for me to request service than to interrupt. Still, I could have flagged the room for privacy and didn’t so I wouldn’t complain. I asked them to come back in 30 minutes for the tray, they said they would but did not.

    These are all absolutely minor things, and none of them bothered me. If it was meant as a special stay, or a vacation stay, I probably would have minded.

    The hotel does seem to offer the best entry-level rooms of any Vegas property curently. At over 600 square feet, with separate living area and large bathroom, plus they’re new and with latest technology, at the entry level I’d probably choose the Cosmopolitan over others in its class like Bellagio or Venetian for sure. In order to beat the upper level competitors, however, they’re going to need to iron out some of the wrinkles. But once you understand the property as basically being in a soft opening, even if they don’t call it that, the whole thing makes a good bit more sense. They only opened less than four weeks back, and they probably weren’t ready at the time. But they needed the holidays and the Computer Electronics Show, so they made it happen albeit not quite ready for prime time. Everyone on staff comes from different hotels and it’ll take a bit of work to standardize the routines. But I don’t doubt that they’ll get there, certainly by Vegas standards anyway.

    First night Conde Nast hosted a reception in the Chandelier bar, which is a very cool space. And since it’s not enough to just pour high end drinks in a spiffy location, they had an artist painting throughout the evening. (I never went back to check on what it was when she had finished.)

    • [​IMG]

    The next morning I was speaking, got to meet some fascinating travel specialists who specialize in booking trips with amazing attention to detail from rural China to safaris in Rwanda to excursions in Madagascar.

    Lovely people, had a great time, and the Cosmopolitan can only improve.
     
  2. How much did you pay per night ?
     
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  3. gleff
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    gleff Co-founder

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    It was a Monday night, rate was $109 if I recall correctly. (I was speaking at a Conde Nast conference and it was their rate)
     
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  4. Mackieman
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    Mackieman Gold Member

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    Thanks for the report, Gary. I'm interested to see if the reports of the little things like the toast and hold times for in-house services go down over time.
     
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  5. ssullivan
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    ssullivan Gold Member

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    Thanks for the review! I'm really looking forward to trying out this hotel later this year when we're in Vegas.
     
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  6. roadwarrior365
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    roadwarrior365 Silver Member

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    Thanks for the report. I am looking forward staying there in 2 weeks.
     
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  7. Samuel Rhoades

    Samuel Rhoades Silver Member

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    Debating on booking here vs waiting to see about InterContinental Hotels & Venetian/Palazzo Partnership. Any thoughts on how the rooms compare between the 2?
     
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  8. Looking forward to Plat treatment - I've heard that balconies overlooking the fountains are some of the best views in Vegas.
     
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  9. bsdstone
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    bsdstone Silver Member

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    We're there over labor day weekend, on a AAA rate of $112 SWEET!

    Can't wait to read how the pool areas are received!
     
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  10. spaced2
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    spaced2 Silver Member

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    just finished up a weekend at the cosmopolitan - easily my favorite property in vegas. one of the restaurants left a bit to be desired on the service side...but the hotel was nice enough to recognize the mistake and give me a bit of insentive not to spill the beans ;)

    aside from that, loved the vibe, restaurants, and the casino treated me well :)
     
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  11. ACPanda
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    ACPanda Active Member

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    Are there any details about Cosmopolitan's membership program "Identity"? I had read that Identity does account for all spend at the hotel to determine points/comps. Does this mean one can double dip Marriott Rewards and Identity?
    Unfortunately, I have not been able to find much info about Identity on their website, other than a join page.
     
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  12. En-Route
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    gleff,based on your review,will book a stay [​IMG]
     
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  13. spaced2
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    spaced2 Silver Member

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    well, their website is not fully functional yet...but being the points nerd i am I got the full identity run-down while there.

    you can get Identity points for every dollar you spend: 10/$ for rooms, 4/$ on restaurants, 1/$ retail, then on gaming as well. Silver is automatic, Gold at 20k, platinum at 60k (i think). You cannot double dip with marriott; if you put your marriott number in the system, you do not get room points (most valuable dollar spend) on Identity.
     
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  14. ACPanda
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    ACPanda Active Member

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    Thanks for the info. I will be staying at Cosmopolitan in April. The booking is through a third party, so I probably won't get Marriott points. (maybe I will get Identity points for a third-party booking?)
     
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  15. En-Route
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    Indentity vs Marriott points.A Marriott nobody with about 60k points.5 night stay soon.
    Is there a preference as to which way to go?
     
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  16. spaced2
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    spaced2 Silver Member

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    i think it depends - 5 nights @ 200 bucks = 10,000 points, which is half way to identity gold. if you're planning on going back within 12 months it's worth it. problem is while you can redeem identity points at $0.01/point, (so 10,000 = 100 bucks) you don't actually have access to points charged to your room until 24 hours after checkout. I have no marriott points, and i loved the hotel/expect to return, so it was a no-brainer for me.

    Panda - interesting question...not sure if you prepay through a 3rd party. I'd hope they give you credit for the rate you end up paying?
     
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  17. ACPanda
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    ACPanda Active Member

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    Do you have any details on the earn rate for VP? Thanks.
     
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  18. baccarat_guy
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    baccarat_guy Silver Member

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    very sad, but unfortunately was destined to happen with so many terrace suites/rooms.
     
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  19. En-Route
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    Marriott points in my situation.Do not want to go back to LAS unless necessary
     
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  20. Rlpro
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    Rlpro Silver Member

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    Nice review. We stayed there the first weekend they were open. Had a few issues due to opening hiccups. But we loved our room and the whole property and will be returning again at the end of the month. Looking forward to seeing how things have improved.
     
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  21. Looks awesome, planning to stay here in June. Anybody know of any great promotions going on? I'll be going midweek - best deal I can find is $153/night with my lowly AAA card.
     
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  22. ACPanda
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    ACPanda Active Member

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    I stayed here last weekend and here is the summary.

    I am a Marriott Plat, but I booked pre-paid through 3rd-party for a better rate so I don't expect points for the stay. I called Marriott the day of arrival to make sure my number was in the reservation and they had no record of the reservation. I was scared for a moment but called Cosmopolitan, they had my reservation and added my number. The Cosmopolitan res agent said that they are using different systems so if you do not book through a Marriott channel, then Marriott may not know about your reservation.

    I agree that the product is great. At check-in I was offered the Plat amenity and took points, though I do not know if they will post since it was a pre-paid rate. I was also offered the free breakfast buffet, which on weekends is actually brunch. The check-in agent directed me to sign it to the room and it would be removed at check-out. Wireless internet seemed to be free for all guests.

    I was given a suite in the East Tower on the 18th floor (which is actually one of the lowest floors) since they skip 5-14. It is the exact room I booked (no upgrade) and I had a view of the Jockey Club's roof and HVAC system. I was rather disappointed. I can understand if no upgrade is available. They seemed busy so perhaps they were full, but they could have at least saved a high floor room of the type I booked with some sort of view for a Platinum. In any case, I didn't feel like questioning it after already getting to the room.

    The lobby spaces were great. The design of the room was fantastic, very modern and well-designed. The pool area was also very nice and it was crowded, but we could still find chairs fairly easily. The gym looked nice but was $12 per use.

    We ate at Holsteins, which I highly recommend. The food there was great and reasonably priced for Vegas.

    I had two other issues:

    1. The mobile website verbiage seems to imply a full kitchenette. "Modern kitchenette with microwave and refrigerator". However, the fridge is a mini-bar. There is absolutely no space to store any other food. There was a freezer shelf that was empty, but no room in the mini-bar to refrigerate food and the items were weight sensitive so I couldn't remove anything. I realize that I could probably call someone to have them remove all of the mini-bar items, but that seemed to be too much hassle. This was really too bad as I wanted to pick up some food in Chinatown and bring it back to the room for later. What use is the microwave unless one brought some frozen TV dinners? Also, no silverware or plates, only a few glasses.

    2. On the second day housekeeping was very late. I left the room at about 1030am and by 6pm no one had cleaned the room. Other rooms on the floor also had the "please clean" sign on their door and there was a room service tray sitting in the hall since 10am and it was still there at 6pm. It almost looked like they forgot our floor. I called housekeeping and got no answer. I then called the concierge and alerted him of the issue. He was very nice and apologetic. We went out for a few hours and came back and the room had been cleaned. The other days housekeeping was on the floor by noon.

    At check-out the breakfasts were removed from the bill.

    Overall, it was a good stay with only minor issues. The hotel and rooms are really nice. The staff were also very nice and were quick in addressing problem 2 I mentioned above. I guess I would say not to expect typical Platinum treatment at this hotel. It would have been nice to have a few other amenities as a Platinum (i.e., free in-room coffee, line pass at buffet or Marquee, free use of the gym, etc.)
     
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  23. annerj
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    annerj Silver Member

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    +1 that would be nice.
     
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  24. GreekDeno

    GreekDeno Silver Member

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    Thank you both for the reviews. I've been looking at the cosmopolitan for a early spring trip. Seems like the way to go for upgrades (assuming price is close) is via a Marriott channel to get upgrades.
     
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  25. MyTravels
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    MyTravels Silver Member

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