Ever wish it was easier to use your miles? Well, you can if you switch to Continental. Over the past ten years, I have tried many times to use my American miles. I can always get a ticket with double miles. But that's not the point - that makes the miles worth less. In contrast, when ever my wife wants to use miles, she calls Continental and they open a seat for her. This is something Continental does (for anyone above the silver level - 25,000 annual miles) that American does not. I have gotten so pissed off over this issue that I have switched my allegiance to Continental.