Contacting Hertz about Billing Issue

Discussion in 'Hertz | #1 Awards/#1 Club' started by HaveMilesWillTravel, Dec 3, 2011.  |  Print Topic

  1. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    How long does it typically take for Hertz to respond to a billing inquiry via their website?
     
  2. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    And the answer is: about two weeks. But to their credit, they understood and resolved the issue as I requested and issued the credit due without any hassle.
     
  3. KyRoamer
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    KyRoamer Gold Member

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    Is Twitter faster?
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Maybe. But try to explain a billing issue involving three reservations in a 140 char message. Those twitter conversations typically end with "please send us details at customerservice@company.com"

    And of course there is no TECHNICAL reason why email should be answered any slower than Twitter.
     

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