Conrad Hotels & Resorts Introduces pre check-in feature through its Conrad Concierge App

Discussion in 'Hilton | HHonors' started by sobore, Oct 23, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://www.incentivetravel.co.uk/ne...k-in-feature-through-its-conrad-concierge-app

    Conrad Hotels & Resorts introduces the luxury hospitality segment’s first comprehensive pre check-in feature to its award-winning travel mobile application, Conrad Concierge. All guests at each of the Conrad brand’s 24 hotels worldwide can now find greater customisation and convenience at the touch of a button – from selecting pre-arrival amenities to ordering in room dining and enjoying mobile check-out. Since Conrad introduced the platform with check out and amenity pre-selection functionality in November 2012, the app has been downloaded more than 100,000 times.

    “Use of our Conrad Concierge app among global luxury travelers is on the rise, especially as more guests manage travel accommodations when and how they want through mobile devices,” said John T. A. Vanderslice, global head, luxury and lifestyle brands, Hilton Worldwide. “With these enhancements, Conrad strengthens its position as a leader within the luxury category by creating an expectation of tailored and customized services for guests, to the point that features like our app become a natural extension of their stay with us.”

    Read More: http://www.incentivetravel.co.uk/ne...k-in-feature-through-its-conrad-concierge-app
     
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  2. Terry Yap

    Terry Yap Gold Member

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    great to know, very impressed so far with the customer service at my Conrad stays..:)
     
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  3. RCTP

    RCTP Silver Member

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    The app works very well. Ran out of shower gel and "placed some order" through the app. 20min later, the doorbell rang.

    Although the doorbell rang again the next day morning at 6.30am. I opened the door to 2 more shower gels. :p
     
  4. Terry Yap

    Terry Yap Gold Member

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    that's great response time, more hotel chains should incorporate Concierge service in their app :p
     

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