Confused SPG Newbie

Discussion in 'Starwood | Preferred Guest' started by Roaddoggin, Jun 12, 2013.  |  Print Topic

  1. Roaddoggin

    Roaddoggin Silver Member

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    How is it that I have no starpoints?

    My account shows recent stays, but no points on record. Color me confused.
     
  2. Pa Kettle
    Original Member

    Pa Kettle Gold Member

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    When you contacted SPG customer service, what did they say?
     
  3. Jenny & Curt
    Original Member

    Jenny & Curt Gold Member

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    Was it an award or points + cash stay of some sort?
     
  4. Mike Reed

    Mike Reed Gold Member

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    Does it show recent stays or just a stay count? If you have the SPG Amex you'll get credit for the benefitted stays and nights as part of the card each year but will have no points until you actually make a paid stay. Also, award stays get credit but no points unless you have spend during the stay.
     
  5. MSPeconomist
    Original Member

    MSPeconomist Gold Member

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    Has the OP looked into the details of the account? There normally is a line for each stay that earns points. The dates are listed, so that you can check whether the nights are correct. However, if you spent nothing during an award or C&P stay, it might not appear at all in the list.

    My guess is that credit card nights/stays have posted.
     
  6. Roaddoggin

    Roaddoggin Silver Member

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    I found the "problem". Before I stayed at SPG more than occasionally I had enrolled in the Airline Direct Deposit program. Now if only their website had a search function or somehow made it easy to find where to change that setting...
     
  7. mattsteg
    Original Member

    mattsteg Gold Member

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    You need to call to change it.
     

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