Concierge Key

Discussion in 'American Airlines | AAdvantage' started by benolaa, Feb 17, 2011.  |  Print Topic

  1. benolaa
    Original Member

    benolaa Gold Member

    Messages:
    636
    Likes Received:
    3,689
    Status Points:
    1,870
    Concierge Key is AA invite program for top spend clients it mostly is a concierge service which includes escort and proactive flight rebooking. Its was prominently displayed in the movie Up In The Air.

    What experience have you had with this program? Would you say United Global Services is better as it integrates with Mileage Plus? (I like GS over CK)
     
    jbcarioca likes this.
  2. roadwarrior365
    Original Member

    roadwarrior365 Silver Member

    Messages:
    313
    Likes Received:
    684
    Status Points:
    595
    As a CK member I would say I doesn't do anything for me. Once or twice I have been given a cart ride at ORD, but thats about it. Personally I could care less if I am CK or not.
     
    jbcarioca likes this.
  3. gemac
    Original Member

    gemac Silver Member

    Messages:
    1,027
    Likes Received:
    1,077
    Status Points:
    900
    Concierge Key does not regularly include escort services, only when it appears they are needed to make a connection. There is a paid VIP service at certain major AA airports that includes meeting you at the curb and escorting you through checkin and security to the lounge or gate. All the above may be different if you are a major Hollywood star.
     
    jbcarioca likes this.
  4. I've traveled with a CK member (they were head of procurement for a major hardware company that spend tens of millions on travel annually), and I remember an agent meeting him/her at the gate and providing an update on where to go, indicate that his/her upgrade did not clear, and had a cart waiting (bad leg).
     
    jbcarioca likes this.
  5. NYC_Gal
    Original Member

    NYC_Gal Silver Member

    Messages:
    166
    Likes Received:
    215
    Status Points:
    375
    CK escorted us at NRT. And then again at JFK when we fly back. But that's the only 2 times. CK called once during storm and change it to a later flight for me. Which is very helpful because I wouldn't have known.
     
    jbcarioca, JDiver and Wurm like this.
  6. GS is clearly a more comprehensive program.
     
    jbcarioca likes this.
  7. tw116
    Original Member

    tw116 Gold Member

    Messages:
    5,084
    Likes Received:
    15,411
    Status Points:
    10,975
    at what point is someone invited to be a concierge key member? is it extended annually?
     
    jbcarioca likes this.
  8. Wurm
    Original Member

    Wurm Silver Member

    Messages:
    843
    Likes Received:
    1,232
    Status Points:
    825
    This proactive monitoring of potential and actual IRROPS is what I understand to be the true value of the program - to smooth the way for the decision-makers (who can drive spending) when they themselves travel.

    I remember one ORD-LAX flight - a CK member (distinguished-looking corporate-type) seemed embarrassed over the CK agent who was fawning over him at the gate.

    GS seems completely focused in a different direction: based on annual spend, it provides higher priority over 1Ks and other elites, both in upgrading and meal selection, etc (interestingly, CK members are automatically made Plats, not ExPlats). While GS members includes top consideration during IRROPS, I am not aware of a proactive monitoring.
     
    jbcarioca and gemac like this.
  9. benolaa
    Original Member

    benolaa Gold Member

    Messages:
    636
    Likes Received:
    3,689
    Status Points:
    1,870
    Its a program based on spend I believe its around 50K in annual spending to qualify or if you are a corporate travel manager of a large company that does business with AA.
     
    jbcarioca likes this.
  10. NYC_Gal
    Original Member

    NYC_Gal Silver Member

    Messages:
    166
    Likes Received:
    215
    Status Points:
    375
    Really? I'm not aware that CK will get you Plat. Does it mean people like corp travel agents who book alot of flights on behalf of others automatically get Plats?
     
    jbcarioca and Wurm like this.
  11. tw116
    Original Member

    tw116 Gold Member

    Messages:
    5,084
    Likes Received:
    15,411
    Status Points:
    10,975
    i spend more than that. hmm.
     
    jbcarioca likes this.
  12. benolaa
    Original Member

    benolaa Gold Member

    Messages:
    636
    Likes Received:
    3,689
    Status Points:
    1,870
    I know someone who spends about 50K in only First Class travel and he has it.
     
    jbcarioca and tw116 like this.
  13. tw116
    Original Member

    tw116 Gold Member

    Messages:
    5,084
    Likes Received:
    15,411
    Status Points:
    10,975
    yes, i only purchase first, or business if that is the only availability. i may try to check into it.
     
    jbcarioca likes this.
  14. NYC_Gal
    Original Member

    NYC_Gal Silver Member

    Messages:
    166
    Likes Received:
    215
    Status Points:
    375
    I believe it's not just the amount of money. But probably the spending pattern too. Like a full Y regularly will probably beat discounted J every 3 months.
    I don't know. I hope I'll get invited back next year.
     
    jbcarioca and gemac like this.
  15. Wurm
    Original Member

    Wurm Silver Member

    Messages:
    843
    Likes Received:
    1,232
    Status Points:
    825
    Not the corporate agent per se, more the man or woman in the corporation who made the contract decision that designates AA as the company's preferred or required airline vendor. For a larger company that might be a Director or Manager of Corporate Travel, for a smaller company that generated a lot of travel by its employees (such as a consultancy), it could be the CFO or CEO, or even the head of sales or or head of accounting.
     
    jbcarioca likes this.
  16. ChicagoEric
    Original Member

    ChicagoEric Silver Member

    Messages:
    209
    Likes Received:
    216
    Status Points:
    420
    Anyone know how CK works with AAirpass? At one point there was a rumor that they were going to roll CK out to AAirpass members, but never happened (at least to my knowledge). Anyone get CK based on AAirpass spend?
     
    jbcarioca likes this.
  17. gemac
    Original Member

    gemac Silver Member

    Messages:
    1,027
    Likes Received:
    1,077
    Status Points:
    900
    This is a perfect example of why you shouldn't believe everything you read on an internet bulletin board. The AAirpass website says this, in large, bold letters:

    VIP status comes with the membership

    In smaller letters below, not bold, it says this:

    AAirpass members enjoy perks and privileges that bring real
    convenience, comfort and value to every trip, including:

    [​IMG] Complimentary Admirals Club® Membership1
    [​IMG] PriorityAAccessSM Privileges
    [​IMG] Companion Travel Benefits
    [​IMG] AAdvantage® Mileage Accrual

    Someone saw the first part, didn't read the second part, and misinterpreted it as Concierge Key. It wouldn't make sense to give Concierge Key for AAirpass, as you can get AAirpass for a $10,000 annual spend, and AA won't give CK for that spend level.
     
    jbcarioca and JDiver like this.
  18. millionmiler

    millionmiler Active Member

    Messages:
    4
    Likes Received:
    3
    Status Points:
    65
    CK members are comped to Plat if they are not that or higher already. Its in the letter.
     
    jbcarioca likes this.
  19. horseguy

    horseguy Gold Member

    Messages:
    276
    Likes Received:
    2,009
    Status Points:
    1,025
    Yes, you are correct. Aairpass does not get automatic CK status. I've been an Aairpass member for five years, but just started my third year of CK status. That said, from everything I've read, I believe that the spend needed to make CK is substantially lower if you are an Aairpass customer than if you are not one.

    I've also read about Aairpass members who were also CK members and had their CK status revoked when their Aairpass expired.
     
    jbcarioca and YULtide like this.
  20. gemac
    Original Member

    gemac Silver Member

    Messages:
    1,027
    Likes Received:
    1,077
    Status Points:
    900
    While you can get an AAirpass with $10,000 annual spend, it is possible to spend a lot more. Someone giving up an AAirpass is indicating a substantial drop in their flying spend, and it would make sense to review their CK membership.
     
    jbcarioca likes this.
  21. ord_a380

    ord_a380 Silver Member

    Messages:
    103
    Likes Received:
    111
    Status Points:
    375
    I was concierge key this past year. I will def say the limit is not 50K, as i did not re-qualify this past year. The previous year my spend was 150K so i was awarded CK, and this past year my spend was 100K-125K and i did not re-qualify..
    I would rate GS better as CK doesnt have the same perks as united gives it GS memebers. I will say i did enjoy the agent booking fees waived on all bookings if over the phone for awards, etc, rebooking due to irrops, agent actually at gate with the new boarding pass, but CK never helped me on the upgrade list to be a higher priority. CK was hit or miss across the AA airport system, ORD was good, DFW didnt care, LHR was ok, STL was amazing with the people who are moving on to other airports, and DCA was hands down the best airport i got treatment as a CK memeber.
    All in all i wish the CK program had same upgrade perks as United GS did....
     
    jbcarioca likes this.
  22. horseguy

    horseguy Gold Member

    Messages:
    276
    Likes Received:
    2,009
    Status Points:
    1,025
    A new and interesting data point. My wife and I will probably both be losing CK status this year. Our Aairpass renewal notice came with the paragraph "Recent enhancements to the ConciergeKey program have changed the qualification criteria for ConciergeKey membership as part of the AAirpass program. Upon renewal, please contact AAirpass customer service to learn how to qualify for the enhanced benefits."

    So, I called them up to find out what the CK renewal requirement is. It turns out, the requirement is to renew the Aairpass for $30,000. I also asked why AA didn't just put that in the e-mail. She said because things are in flux and that number might be changing.

    When we were snowbirding, we did spend that much each year, but since we decided to live in Florida full-time, there is no way we would use that up. So, it appears that it will be no more CK for us. It was fun while it lasted.
     
    jbcarioca likes this.
  23. ChicagoEric
    Original Member

    ChicagoEric Silver Member

    Messages:
    209
    Likes Received:
    216
    Status Points:
    420
    Couple more data points...

    Just got my invite letter - included two SWUs and the following:


    We are pleased to provide you with these exciting ConciergeKey benefits for 2012:
    • AAdvantage Executive Platinum® status
    • Complimentary Admirals Club® membership — with access to over 40 lounges worldwide
    • Flagship®Check-In — a personalized experience to expedite your check-in process at Los Angeles and London Heathrow airports.
    So I guess all CKs are now comped to EXP rather than PLT.

     
    jbcarioca and gleff like this.
  24. KtownTraveler
    Original Member

    KtownTraveler Silver Member

    Messages:
    81
    Likes Received:
    72
    Status Points:
    255
    There goes the neighborhood. :p
     
  25. VagabondJim

    VagabondJim Silver Member

    Messages:
    66
    Likes Received:
    151
    Status Points:
    325
    Were you EXP before?
     
    jbcarioca likes this.

Share This Page