Compensation for lighting problem in Economy

Discussion in 'United Airlines | MileagePlus' started by Filler03, Jan 4, 2013.  |  Print Topic

  1. Filler03

    Filler03 Silver Member

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    On my transatlantic flight from IAD to FRA the cabin lights weren't working properly. 20 minutes before landing in FRA the flight attendant said that everyone in Y (where the lighting problem was) could go onto the United website and would get compensation. When I go on the United website I can only find the feedback form and another section where it asks for a serial number for the problem in question. I didn't get a serial number for the incident, does anybody know how I should go about getting my compensation?
     
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  2. Ygor
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    Ygor Gold Member

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    Just curious. What exactly were those lighting problems?
     
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  3. Filler03

    Filler03 Silver Member

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    The cabin lights wouldn't turn off, was a nighttime flight. FAs had to reboot the entire electronic system including IFE. When they finally got them to turn off they couldn't get them to turn back on prior to landing. They asked passengers to open window shades so that FAs could see
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    How long did it take to turn them off?

    Did the personal reading lights work?

    Window shades should (IMO) be raised for landing anyway. I hate it when I can't see what's going on and where we are in relation to the airport/ground when we are landing.
     
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  5. Filler03

    Filler03 Silver Member

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    Almost 2 hours after we took off. And it wasn't just before landing, they couldn't see to do cabin service about 45 mins prior to landing.
     
  6. Captain Oveur
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    Captain Oveur Gold Member

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    Just write a quick note to customer service. Act as if you have no idea what to expect, describe what happened (especially the part about being told to go to the website) and the flight information. And make it brief.
     
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  7. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    You definitely do want to have sufficient light during the pre-arrival service, so you don't accidentally end up eating the "thing" they hand out as "breakfast". :D

    Other than that... do what Captain Oveur said. Personally, I don't see it as a big deal (I always travel with eye shades), but old UA would have probably handed out $200 vouchers, so let us know what you end up getting.
     
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  8. guberif

    guberif Silver Member

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    Nothing gives you confidence in the maintenance of the plane like when the lights don't work. :)
     
  9. PhotoJim

    PhotoJim Silver Member

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    I don't care if they don't check the lights, as long as they check the stuff that keeps the plane in the air and gets it back safely on the ground.
     
  10. FlyingBear
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    FlyingBear Silver Member

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    And if they were checking that stuff in the darkness, would you still not care? ;)
     
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  11. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    [​IMG]
     
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  12. FlyingBear
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    FlyingBear Silver Member

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    Let's see, a 19th century piece of technology (incandescent light bulb right there) meant to look for dropped beers in the parking lot, used to ensure safety while many miles up in the air. You've got me convinced. I will now drink more before flying!
     
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  13. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Change your username to FlyingChicken :D
     
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  14. FlyingBear
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    FlyingBear Silver Member

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    I think FlyingBear applies quite well to someone that falls asleep before take off and wakes up as the wheels touch the ground! Regardless of how I get into that particular type of hibernation :D
     
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