Trying to learn about my new airline and, as always, there seems to be conflicting info on the interwebz and on FT. Anyhow, the Misplace Canuck and I fly home tomorrow. I just got my match to PM so want to make sure we can upgrade. Right now we're not on the list. But our res does say "upgrade eligible". Do I need to split the PNR? Can I do that online? Do I need to request the upgrade online? Or do I need to call? A step-by-step explanation would be most helpful if someone has time. Sent from a place using a fruit thing.