Companion upgrade on separate PNR at the 1K window

Discussion in 'United Airlines | MileagePlus' started by TravelerRob, Nov 27, 2012.  |  Print Topic

  1. TravelerRob
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    TravelerRob Silver Member

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    Sorry if this is a repeat but my search didn't give me an answer.

    I booked an itin yesterday for SEA-ORD. A colleague booked the same exact flights on a totally different PNR. He has no status.

    Can I call UA and have them tie the PNR's so that my colleague is eligible for the companion upgrade at my 1K window? Or since he's booked on a separate PNR he's only eligible at the airport?

    Both flights are wide open up front and show R=9 so I suspect (though you never know) that he would be upgraded with me at the 1K window easily.

    Thanks,
    Rob
     
  2. mtbroxs
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    mtbroxs Gold Member

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    You will have to add him at the airport. PNRs can only be split, not joined.
     
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  3. adexpert
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    adexpert Silver Member

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    I'm not sure if you're technically supposed to be able to add people on arbitrary other PNRs at the airport, though. When I've had a multi-person PNR that got split, the status & wait listing carried over but only at the 24 hour mark.
     
  4. TravelerRob
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    TravelerRob Silver Member

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    This turned out to be a complete fail on UA's part and it's frustrating. I doubt my companion would have made the upgrade on either flight at the end of the day but the chance was always there.

    On the outbound at SEA airport I went to the service center and asked. The guy tried to do it but then said he was working the flight at the gate and would just do it there. I followed him to the gate, he re-entered all the data and then said, "The computer program I need to use to look up your data is frozen. I can't do this." So he never got on the list.

    On the return I went to the O'Hare Customer Service Center in Terminal C. How the heck do the agents not know how to do this? The agent I got had to call someone immediately - didn't even try to do it herself. She told me the person on the phone insists I can only upgrade a companion who is on the same PNR. Umm, no. So after asking for a Supervisor she called the Help Desk again and this time gets someone who *can* make it happen but won't. The flight had one seat open in first (booked 23 of 24) and there was a GS at the top of the list so my companion didn't stand a chance. It's called misconnects United...they happen all the time at your hubs.

    The GS did get upgraded and no one else on the list did so my companion would have missed out on that. But why do they create a program that no one knows how to use from a customer service perspective?

    -Rob
     
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  5. Wandering Aramean
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    Wandering Aramean Gold Member

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    The "program" required to do it is just the SHARES command line. What you ran in to are a bunch of legacy UA employees who didn't learn the command and who don't care to and so they aren't willing to bother trying. I had it done at the IAH E club a week ago and it took the agent all of 10 seconds to be done with the process.
     
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  6. snod08
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    snod08 Gold Member

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    Yeah, some legacy UA agents do not want to know about this.

    ORD is the worst I have faced. They were absolutely awful and unwilling to help.
     
  7. Wandering Aramean
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    Wandering Aramean Gold Member

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    You can always "help" them out if you want. Here's the syntax to add someone to the upgrade list at the airport:
    C1K is the 1K companion code; CGS, CPL, CGL and CSL are the others AFAIK.
     
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  8. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    No drag and drop? ;)
     
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  9. snod08
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    snod08 Gold Member

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    Much appreciated!
     
  10. genemk2

    genemk2 Gold Member

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    With any luck the new GUI that they've been working on will solve the problems relating to training sUA employees.
     
  11. Wandering Aramean
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    Wandering Aramean Gold Member

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    They'll still have to be trained to pull up the interface and type or click in the correct place to make it happen.
     
  12. genemk2

    genemk2 Gold Member

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    Yes, but that'll be easier than trying to remember all those DOS-type codes, right?
     
  13. Steve GadFly
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    Steve GadFly Gold Member

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    They just need to GG-Study Harder! :D
     
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  14. Wandering Aramean
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    Wandering Aramean Gold Member

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    Depends on the person. Remember that many of these old-timer UA agents who cannot be bothered to learn it did it all once before on Apollo.
     
  15. HeathrowGuy
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    HeathrowGuy Gold Member

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    Oh, the old-heads who actually learned native Apollo aren't the biggest problem -- it's the mid level and more junior sUA agents who never learned how to work in any native system that have the greatest trouble.

    Sent while enjoying tasty kebab in a Turkish taxicab
     
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