Companion elite upgrade issues

Discussion in 'Delta Air Lines | SkyMiles' started by ACPanda, Feb 24, 2011.  |  Print Topic

  1. ACPanda
    Original Member

    ACPanda Active Member

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    Hi Everyone,

    I am wondering if others have had similar experiences with companion elite upgrades. I have had 2 trips this year and my companion is not on the upgrade list automatically.

    Trip 1 outbound - Didn't realize companion upgrade is only available if companion has DL Skymiles acct. We had AS account in the PNR, but it was easily fixed at the gate.

    Trip 1 inbound - Station would not add companion to list even with DL Skymiles in the record.

    Trip 2 outbound - Had DL Skymiles in companion record, but companion not on list. gate agent "didn't know how to add" and sent me to the service center

    I guess I am wondering if I am missing a step in the booking or check-in process that is causing this to happen.

    Thanks in advance for your replies.
     

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