Companies will now ban you for overusing their rewards programs

Discussion in 'Other Loyalty Programs' started by sobore, Dec 11, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    A few years back we all had a good laugh when a customer in New Bunswick, Canada, got banned for life from Tim Hortons for complaining about their disgusting coffee. The guy complained all the way up the chain to the owner, who personally banned him for life under the Canadian province’s trespass act.

    Which was actually kind of funny. But now it seems to be becoming a trend. In the last week alone the U.S. Supreme Court has heard the case of a man who sued Delta Airlines for canceling hundreds of thousands of his frequent flier miles for complaining too much, and Walmart has banned Arizona man Joe Cantrell for too effectively taking advantage of its price matching policy.

    Binyomin Ginsberg earned Premium Elite status with Delta in 2005. A rabbi, he flies up to 75 times a year to give educational lectures. In 2008 Northwest Airlines (which has since merged with Delta) stripped him of hundreds of thousands of miles for, according to the airline, “complaining too often.” “Complaints over late luggage, lost luggage, long delays on the tarmac and so on,” writes NPR.
    Like the man who got banned from Tim Hortons, Ginsberg took his complaints right to the administrators—he never complained to flight attendants.

    And for his decorum and loyalty to Northwest, he was rewarded by being kicked out of the WorldPerks program. He wasn’t given a warning to complain less, he just got a call one day saying he was out—his miles were no longer valid.

    Northwest claims that he booked too many tickets on full flights for the express purpose of getting bumped and compensated with more miles, as if he was running a frequent flyer racket. But if you fly nearly 100 times a year you’re liable to encounter this. That’s what the frequent flier program is supposed to be for—frequent fliers.

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    adrianors, Espan, gaijin62 and 3 others like this.
  2. Newscience

    Newscience Gold Member

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    Thanks for posting, sobore! Wow, it appears that there is bad behavior aplenty, whether from customers or businesses. And since it's possible for those with deep pockets to take others to court for just about anything, it appears that the future will create more case law findings along these lines.
    If the truth be know, there are always those out there who exploit the good will of merchants with their seemingly endless ability to find fault and demand compensation. For those so interested, the case brief for Delta Airlines versus Rabbi Ginsberg can be found here:
    adrianors and uggboy like this.
  3. uggboy
    Original Member

    uggboy Gold Member

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    Interesting developments are brewing here.
    Newscience likes this.
  4. adrianors

    adrianors Silver Member

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    Any news about what happened next?

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