CO Not Able To Book LX018 ZRH-EWR After 3/31/12?

Discussion in 'United Airlines | MileagePlus' started by aussieflyer, Jul 28, 2011.  |  Print Topic

  1. aussieflyer
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    aussieflyer Silver Member

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    LX is replacing the current PrivatAir 737 with A340 on the ZRH-EWR route from 3/31/12.

    Called CO today looking to book that flight after 4/1 and was told it doesn't exist. Called back and after looking into it the rep informed me that until 3/31 the flight is there but after 4/1 it just doesn't show.

    ANA shows the flight with availability. But interestingly Aeroplan also doesn't show it.

    Could it just be a lag until the system is updated with the new schedule, is it a different issue or do the agent not know what they're doing?
     
  2. sfo1
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    sfo1 Silver Member

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    Just did a ITA Matrix search and it does not show a non stop in April ZRH EWR, shows flight to Boston LX 53 A340 and return LX 53 with connection to/from Boston to EWR with CO or UA or ZRH to YUL A330 with a connection to EWR with AC
     
  3. Hartmann
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    Hartmann Gold Member

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    I don't think the new flight schedule has completely propogated through the system and I don't think the PrivatAir flight has been completely removed.

    Give it a few days.
     
  4. aussieflyer
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    aussieflyer Silver Member

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    Search ANA 4/3/12.

    Itinerary4 4/3 (TU) LX018 Zurich New York(EWR) 17:00 20:10 73H

    Showing available but on the old plane...
     
  5. KVS Tool

    KVS Tool Z Representative

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    Indeed, the new flight has been loaded, but it may take a few days for other systems to be updated:

    [KVS Availability Tool 6.3.0.R2/Diamond - Amadeus: Timetable/NL-BCDF]
    Code:
    ZRH  Zurich CH [LSZH]
    EWR  New York Newark Liberty Intl NJ US [KEWR]
    MON  02 Apr 2012 - 09 Apr 2012
    
    Carrier    Flight  From  Depart    To    Arrive    A/C  St  Frequency | Dur'n | Dep T | Arr T | Effect | Ending | Exceptions
    ---------  ------  ----  --------  ----  --------  ---  --  ----------------------------------------------------------------
    UA         979     ZRH   10:10     EWR   13:15     763  0   1234567     09:05       -       B   25 Mar   27 Jul
    CO/UA      4284    ZRH   10:10     EWR   13:15     763  0   1234567     09:05       -       B
    LX         18      ZRH   17:30     EWR   20:20     343  0   1234567     08:50       -       B   31 Mar   27 Oct
    SN/LX      5104    ZRH   07:20     BRU   08:35     320  0   12345-7     10:30       -       -   25 Mar   26 Oct
     -> CO/UA  4266    BRU   09:45     EWR   11:50     777  0                           -       B
    SN/LX      5104    ZRH   07:20     BRU   08:35     319  0   -----6-     10:30       -       -   31 Mar   27 Oct
     -> LH/UA  8854    BRU   09:45     EWR   11:50     777  0                           -       B
    SN/LX      5104    ZRH   07:20     BRU   08:35     EQV  0   1234567     10:30       -       -   02 Apr   09 Apr
     -> SN/UA  8806    BRU   09:45     EWR   11:50     777  0                           -       B
    BD/LX      6820    ZRH   07:15     BHX   08:00     100  0   12-4567     10:35       -       -   01 Apr   01 Jul
     -> BD/CO  6127    BHX   09:00     EWR   11:50     752  0                           -       B
    BD/LX      6820    ZRH   07:15     BHX   08:00     100  0   12-4567     10:35       -       -   25 Mar   01 May
     -> LH/CO  7639    BHX   09:00     EWR   11:50     752  0                           -       B
    UA/LH      8877    ZRH   09:10     FRA   10:15     319  0   1234567     10:50       -       1   25 Mar   15 May
     -> UA/CO  51      FRA   11:20     EWR   14:00     777  0                           1       B
    LH         1185    ZRH   09:10     FRA   10:15     319  0   1234567     10:50       -       1   25 Mar   15 May
     -> LH/CO  7603    FRA   11:20     EWR   14:00     777  0                           1       B
    LH/CL      2369    ZRH   13:30     MUC   14:25     AR8  0   1234567     10:55       -       2   25 Mar   27 Oct
     -> LH     412     MUC   15:30     EWR   18:25     346  0                           2       B
    UA/CL      8825    ZRH   13:30     MUC   14:25     AR8  0   1234567     10:55       -       2   25 Mar   27 Jul
     -> UA/LH  9255    MUC   15:30     EWR   18:25     346  0                           2       B
    LH         1193    ZRH   15:20     FRA   16:20     735  0   1234567     10:55       -       1   02 Apr   09 Apr
     -> LH     484     FRA   17:30     EWR   20:15     EQV  0                           1       B
    UA/LH      9053    ZRH   15:20     FRA   16:20     735  0   1234567     10:55       -       1   02 Apr   09 Apr
     -> UA/LH  8851    FRA   17:30     EWR   20:15     EQV  0                           1       B
    BD/LX      6802    ZRH   07:05     MAN   08:00     EQV  0   1234567     11:10       -       1   02 Apr   09 Apr
     -> LH/CO  7635    MAN   09:25     EWR   12:15     752  0                           2       C
    BD/LX      6802    ZRH   07:05     MAN   08:00     EQV  0   1234567     11:10       -       1   02 Apr   09 Apr
     -> BD/CO  6121    MAN   09:25     EWR   12:15     752  0                           2       C
    SN/LX      5104    ZRH   07:20     BRU   08:35     320  0   12345-7     11:10       -       -   02 Apr   09 Apr
     -> 9W     228     BRU   10:10     EWR   12:30     EQV  0                           -       B
    LX         786     ZRH   07:20     BRU   08:35     EQV  0   1234567     11:10       -       -   02 Apr   09 Apr
     -> 9W     228     BRU   10:10     EWR   12:30     EQV  0                           -       B
    AB         8683    ZRH   06:30     HAM   08:00     320  0   123456-     11:15       -       1   29 Mar   23 Apr
     -> UA/CO  75      HAM   09:00     EWR   11:45     752  0                           1       C
    AB         8683    ZRH   06:30     HAM   08:00     320  0   123456-     11:15       -       1   02 Apr   09 Apr
     -> LH/CO  7605    HAM   09:00     EWR   11:45     752  0                           1       C
    LH/LX      5837    ZRH   07:25     TXL   08:50     320  0   12-4567     11:15       -       -   31 Mar   12 Apr
     -> LH/CO  7607    TXL   09:35     EWR   12:40     764  0                           -       B
    LH/LX      5837    ZRH   07:25     TXL   08:50     320  0   12-4567     11:15       -       -   31 Mar   18 May
     -> UA/CO  97      TXL   09:35     EWR   12:40     764  0                           -       B
    LH/##      5783    ZRH   07:10     MUC   08:10     AR1  0   1234567     11:25       -       2   02 Apr   01 May
     -> LH/CO  7609    MUC   09:20     EWR   12:35     764  0                           -       C
    LX/##      1100    ZRH   07:10     MUC   08:10     AR1  0   1234567     11:25       -       2   01 Apr   01 May
     -> CO     107     MUC   09:20     EWR   12:35     764  0                           -       C
    LX         2802    ZRH   07:40     GVA   08:25     319  0   1234567     11:25       -       M   25 Mar   02 May
     -> UA/CO  81      GVA   10:30     EWR   13:05     777  0                           M       C
    LX         2802    ZRH   07:40     GVA   08:25     319  0   1234567     11:25       -       M   25 Mar   02 May
     -> CO     81      GVA   10:30     EWR   13:05     777  0                           M       C
    LH/##      5823    ZRH   07:05     STR   07:50     AR1  0   12-4567     11:35       -       1   25 Mar   02 Jul
     -> UA/CO  153     STR   09:30     EWR   12:40     752  0                           -       C
    LH/##      5823    ZRH   07:05     STR   07:50     AR1  0   12-4567     11:35       -       1   25 Mar   02 Jul
     -> LH/CO  7612    STR   09:30     EWR   12:40     752  0                           1       C
    CO/LH      5525    ZRH   09:05     DUS   10:15     EQV  0   1234567     11:35       -       -   02 Apr   09 Apr
     -> CO/LH  5000    DUS   12:10     EWR   14:40     333  0                           -       B
    LH         3135    ZRH   09:05     DUS   10:15     EQV  0   1234567     11:35       -       -   02 Apr   09 Apr
     -> LH     408     DUS   12:10     EWR   14:40     333  0                           -       B
    UA/LH      9051    ZRH   10:10     FRA   11:15     733  0   1234567     11:35       -       1   25 Mar   27 Jul
     -> UA/LH  8839    FRA   13:20     EWR   15:45     744  0                           1       B
    CO/LH      5351    ZRH   10:10     FRA   11:15     733  0   1234567     11:35       -       1
     -> CO/LH  5002    FRA   13:20     EWR   15:45     744  0                           1       B
    BA         713     ZRH   13:30     LHR   14:20     319  0   1234-67     11:35       -       5   25 Mar   27 Oct
     -> BA     189     LHR   16:00     EWR   19:05     777  0                           5       B
    AA/BA      6485    ZRH   13:30     LHR   14:20     319  0   1234-67     11:35       -       5
     -> AA/BA  6152    LHR   16:00     EWR   19:05     777  0                           5       B
    BA         713     ZRH   13:30     LHR   14:20     319  0   1234567     11:40       -       5   25 Mar   27 Oct
     -> VS     1       LHR   16:15     EWR   19:10     744  0                           3       B
    BD/LX      6790    ZRH   07:15     LHR   08:05     320  0   -----67     11:45       -       1   01 Apr   27 Oct
     -> IB/BA  4623    LHR   10:15     EWR   13:00     777  0                           5       B
    BD/LX      6790    ZRH   07:15     LHR   08:05     320  0   -----67     11:45       -       1   01 Apr   27 Oct
     -> AA/BA  6148    LHR   10:15     EWR   13:00     777  0                           5       B
    LH/##      5773    ZRH   08:15     FRA   09:25     AR1  0   1234567     11:45       -       1   25 Mar   15 May
     -> LH/CO  7603    FRA   11:20     EWR   14:00     777  0                           1       B
    
     
  6. aussieflyer
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    aussieflyer Silver Member

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    Great. Thanks for the clarification.
    Have ZRH-GVA-JFK for now.
    Hopefully I can get the ZRH-EWR when it updates.
     
  7. Flyer1976
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    Flyer1976 Gold Member

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    I'd be quite surprised if you could book the LX segment...JNB-ZRH once again opened up in F and after 3 phone calls all the agents were insistent that I could not book LX.
     
  8. aussieflyer
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    aussieflyer Silver Member

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    Here it seems more of the issue of the system not updating so they can't see the flight at all, rather then the issue of availability.
     
  9. Hartmann
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    Hartmann Gold Member

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    I think you're having some other issue in your reservation.

    What is your current routing and what are you trying to change it to?
     
  10. Flyer1976
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    Flyer1976 Gold Member

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    Currently JNB-HKG-BKK-LAX-DEN-ANC, Trying to change to JNB-ZRH-LAX (F) available and LAX-SFO-ANC ...

    CO Agents won't book LX ...
     
  11. Hartmann
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    Hartmann Gold Member

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    Something doesn't add up. Did you ask them why you weren't able to book LX? What was their response? Did you push to speak to a supervisor?
     
  12. Flyer1976
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    Flyer1976 Gold Member

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    I pushed for supervisors every time, they cited that CO & LX had issues communicating with each other and LX will drop LX segments all the time so they don't want to deal with the issue anymore and will not book me on LX...
     
  13. Hartmann
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    Hartmann Gold Member

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    Well that's bull. I'd bring up manually ticketing it.

    Aren't they required to book on partners?
     
  14. Flyer1976
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    Flyer1976 Gold Member

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    They sure are...I will call CO back as soon as I find ZRH-LAX availability again or trip-improve the return.
     
  15. gleff
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    gleff Co-founder

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    When you say it opened up in F, I'm wondering what you mean, where do you see the availability?
     
  16. Flyer1976
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    Flyer1976 Gold Member

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    ANA Tool.
     

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