CO.com Award Availability out of sync with Phone Agent. What to do?

Discussion in 'United Airlines | MileagePlus' started by Ygor, Jul 14, 2011.  |  Print Topic

  1. Ygor
    Original Member

    Ygor Gold Member

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    I am trying to make a change to an existing itinerary, because according to the CO website, seats opened up on a earlier flight on the same day (BRU-ATH), which would give me a couple extra hour in Athens. Called two separate agents, and they both said they only see one seat open (I need 2, and CO.com search reflects 2 available seats. In fact I can get up to 4 seats).

    If the phone agents cannot see availability, is there anything I can do, or am I SOL? I am not on hold waiting for CO.com support to see if they do anything, but I am not holding my breath.
     
  2. aanswer

    aanswer Silver Member

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    Is this a simple RT routing or something with stopovers and/or open jaws? If it's simple (and you have return flight availability), I'd just rebook online. As a 1K/Plat, it shouldn't cost you anything extra.
     
  3. Mackieman
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    Mackieman Gold Member

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    Time to play agent roulette.
     
  4. Wandering Aramean
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    Wandering Aramean Gold Member

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  5. Ygor
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    Ygor Gold Member

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    This is a leg within an itinerary with stop overs, so it cannot be done online. The explanation I got was that the CO website does not update as fast as their system, and the seats are no longer available.

    First thing I tried. No difference in result. I tried to do a dummy one way booking on the segment I wanted to change, and I got an error. So it seems the availability is showing on the search results is not accurate.

    Thanks! :)
     
  6. Hartmann
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    Hartmann Gold Member

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    StarNet blocking?

    </sarcasm>
     

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