Club Carlson Customer Service

Discussion in 'Carlson | Club Carlson' started by Sweet Willie, Nov 7, 2011.  |  Print Topic

  1. Sweet Willie
    Original Member

    Sweet Willie Gold Member

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    Well I had my first customer service issue w/Club Carlson, partly my fault on the way I set up my account.

    The agent who took my call, understood immediately my needs of a Grand Slam Hit w/my first stay and now my desire to accrue points rather than continuing to transfer to US Air. So he went about correctly distributing points/miles the way I wanted.

    It was so refreshing to have an agent that was aware of not only the promos that they (Club Carlson) were offering but also other companies (in this case US Air).

    Big Thumbs Up Club Carlson Customer Service !!!!
     
  2. flyingdawg
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    flyingdawg Gold Member

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    Thx for sharing a positive story. Sometimes many of us take these great agents for granted.
     
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