Long time lurker here. Recently we had a death in the family and I used miles for two First (only ones available) tix RT to get to the funeral in time. First I was charged a close-in booking fee, but was told by agent to just submit for reimbursement, they might want some proof. Second on the return flight SFO-ORD-CLT. SFO-ORD was delayed so while in first for that leg, missed connection to CLT and was not accommodated on another flight until ~7 hours later--last row of coach. Close-in fee: submitted reimbursement, received generic email that said, Reservation booking service fees and close-in booking fees for award tickets are refundable only if you cancel your reservation within 24 hours of purchase. Our research shows that this request exceeded that timeframe, so no refund is due. Uhhh, never cancelled my reservation or are they saying that I need to "request" within 24 hours? Reason for the trip was unavoidable. Am I wrong to think that United should refund the fee? First Class--Because of United's delay (incoming SFO flight) connection was missed and forced to wait in ORD for 7 hours and then have remaining flight in coach. Should I be expecting a refund of some miles for the difference in First to Coach? No longer a United 1K, for many reasons.