Class Outraged by Rent a Car Gimmick

Discussion in 'Blogstand' started by sobore, May 26, 2011.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    A consumer class action claims Fox Rent A Car and Violation Management Services run an "illegal scam" by charging customers a bogus "service fee" of as much as 16 times the amount of automatically charged highway tolls. The lead plaintiff says she was charged $100 for two $3 highway tolls.
    The complaint in King County Court claims the companies have "conspired to turn Fox customers' tolls into an illegal profit center" by charging the fees automatically instead of letting customers pay the tolls themselves.

    Violation Management Services (VMS) bills customers for the alleged "violations," which are just routine tolls, the customers say.
    "Pursuant to this arrangement, VMS unilaterally charges customers' credit cards for the amount of the tolls, plus an exorbitant 'service fee' - possibly varying in amount but sometimes exceeding 1,600% of the actual toll. This 'service fee' is not authorized by customers, is not properly disclosed to customers, far exceeds any actual cost to Fox and/or VMS for the collection of the toll, is arbitrary and unreasonable, and is accompanied by numerous false and deceptive statements about the alleged right to collect the 'service fee,'" the complaint states.

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