Citi retenshun?

Discussion in 'Other Credit Card Programs' started by de52king, Jan 7, 2013.  |  Print Topic

  1. de52king

    de52king Active Member

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    I applied for the AA VISA/Amex 4/2012 and was approved for both. I recently called and was looking for a retention bonus for one of the cards and the rep asked what I was concerned with. I told her I did not know if the annual fee was something I was prepared to pay for the card benefits. She offered to close the card on the spot despite me asking to be transferred to the retention department. I do have several other citi cards i have been approved for this past year-a couple of which I am still working on the min spend. Should I try to call back to try again? Wait until closer to renewal time? I have read the FT thread ab retention reports, but was hoping to glean more recent experience from fellow MPers.
     
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  2. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    Are you actually using the cards?
     
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  3. de52king

    de52king Active Member

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    since meeting the min spend...no. Should I use them for a few random charges, or see the writing on the wall?
     
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  4. marcwint55

    marcwint55 Gold Member

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    I would ask for the retention department immediately and not talk to the rep who answers the phone. I think you will have better luck, although they seem to be a bit more stingy with their retention offers lately.
     

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