Check your Itin and seats

Discussion in 'United Airlines | MileagePlus' started by AZjohn, Mar 24, 2012.  |  Print Topic

  1. AZjohn

    AZjohn Silver Member

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    Just checked all my res's on our newUA web site and 3 of them have kicked me out of my seat and can't load a seat map and select a new seat.
    Just a heads up to everyone here on MP ;)
     
    perryplatypus likes this.
  2. Wandering Aramean
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    Wandering Aramean Gold Member

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    If the seat map isn't showing up then it sounds a lot like the typical weekend work that they do to make updates to the system. Generally it clears itself up in a day or two. I wouldn't sweat it too much. Maybe a little, but not a ton.
     
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  3. bmg42000
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    bmg42000 Gold Member

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    It happend to me when I booked a flight today. I figure I will wait a couple days and the maps will be loaded.
     
  4. TravelerRob
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    TravelerRob Silver Member

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    Had a flight number and equipment change (not schedule) in one of my itineraries. I accepted it but the old flight # and equipment still show up in the reservation. I, too, can't select a seat for that flight.

    Odd thing is the old flight # and equipment still show up in a new ticket search on .bomb.
    -RM
     
  5. AZjohn

    AZjohn Silver Member

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    I understand that we all have to deal with schedule changes and/or gage changes. But when something like this happen with PMUA, at least we can see and fix things online. So are you saying when our newUA using the CO system, when they make changes we just sit around and hope for the best? I'm hearing this way too much but seeing all my issues not being fixed by just waiting around.
    Speaking of that, anyone see my 1K card yet :confused:
     
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  6. Scott Schmidt

    Scott Schmidt Silver Member

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    Yeah... My parents had a guage change from A319 to CRJ 700... Now I am on hold trying to get their seats back together...
     
  7. goalie
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    goalie Gold Member

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    Bolding mine: OUCH! :eek:
     
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  8. Scott Schmidt

    Scott Schmidt Silver Member

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    Could have been a CRJ 200... Which will probably happen next.
     
  9. Wandering Aramean
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    Wandering Aramean Gold Member

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    Different type of change. Normal schedule/equipment changes can be accepted online without issue in most cases. This sounds to me much more like a systems upgrade where they do things like take seat maps offline for a few hours while they update the website infrastructure.
     
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  10. mht_flyer
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    mht_flyer Gold Member

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    The seats maps (at least in my itins) that had issues now appear correctly.
     
    AZjohn likes this.
  11. CDKing
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    CDKing Gold Member

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    It took a while for it to get back closer to normal. I only lost 1 seat assignment out of 20 segments. two of my Y-up still show me as JN (coach) but with a F seat. I cant however change seats within the F cabin but gives me the option to chose a seat in Y
     
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  12. PhlyingRPh
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    PhlyingRPh Silver Member

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    OTOH, I've actually lost my seats twice and in a desperate bid to 'keep it real' ended up in Economy minus both times.
     
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  13. AZjohn

    AZjohn Silver Member

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    I see this morning that seat maps have been loaded again for the flights I had screwed up yesterday. BUT, some of the maps are wrong (ex: 757 map displays a A321 map), so I just picked seats that are common with both aircraft.
     
  14. Wandering Aramean
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    Wandering Aramean Gold Member

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    What A321 map are they showing? That's not a type the carrier operates.
     
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  15. AZjohn

    AZjohn Silver Member

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    My bad, it's a map of a A320 ver. 1
     
  16. CDKing
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    CDKing Gold Member

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    Mine are back to normal. No more weekend seat map checks for me
     
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  17. AZjohn

    AZjohn Silver Member

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    Heads up, our newUA ran another sweep again. Only screwed up 2 of my flights this time :rolleyes:
     
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  18. Wandering Aramean
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    Wandering Aramean Gold Member

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    And if you wait it out and see what the reservation looks like when the maintenance is done, how many will be broken?
     
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  19. AZjohn

    AZjohn Silver Member

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    Of course I should have expected you to jump is and write us all "please stick your head in the sand and pretend everything is just peachy fine. CO dba UA system is doing exactly what it's suppose to do". That on a weekly basis (maybe more) they will load changes. But please, don't expect these changes to actualy let you see the changes or do anything about them, because this beautifull state of the art software knows we really care less about the times/places we connect at or the seats we want. Just stick me in the back somewhere and pass me the kool-aid please :rolleyes:
    BTW, next time I post I will make sure to exclude you (can you give me the software?). My post was for anyone that might be effected by any changes, just a heads up. It was not to debate you, listen how great/poor newUA is, place in bold what I wrote and to dissect line by line a rebuttal :mad:
     
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  20. From NYC
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    From NYC Gold Member

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    Well, I had 2 trips that had changes made, with notes on-line that I should contact UA about re-ticketing. Phoned them up and, though it took several hours before they got back to me (having one leg US complicated factors, I was told), it was done. Even before that, while I was on the phone with them, all my seats had remained, and the RPU I’d applied was still attached. Big difference from the last time I tried to use an RPU.:)
     
  21. Geo
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    Geo Gold Member

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    No, that's not what is being said. And no, you couldn't do anything on PMUA either when they take the system or function down for work. You are only hearing what you want to hear.

    Part of the greater issue is that everybody with non-critical issues are thinking their issue has to be handled right away by a system that is not fully functional yet. The airline would be seen to be doing much better if it wasn't constantly swarmed by gnats.
     
  22. Wandering Aramean
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    Wandering Aramean Gold Member

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    Click on my name. There should be an option to add me to your ignore list there if you want to. It will prevent you from seeing my posts but not the other way around.

    And my post was to point out that, for most folks, odds are that things will go back to the way they were when the maintenance is done so rather than messing with things while the systems are in a semi-stable state it might be worth waiting until the end of the weekend before mucking with things. Folks who have been affected might not actually have any problems if they wait it out. That's the way things have usually worked in these situations and I'm suggesting that history might hold true once again. Nothing more, nothing less.

    It has nothing to do with whether the systems are good or bad. It has everything to do with how to effectively work with the systems that we are all stuck with.
     

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