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Discussion in 'Luxury Hotels' started by AdamEfimoff, Dec 16, 2014.
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Has anyone been to The Chatwal in NYC
I have... and while it was > 2 years ago, nice hotel, but candidly, it was an awful customer service experience. Booked on Starwood pts. Air conditioner wasn't working, pillows smelled like mold due to humidity because of no AC and swapped out twice to no avail, had to send the front desk to Walgreens to get fans for the room. Talked to manager, who was initially very apologetic but eventually seemed to get pretty fed up with our requests - especially when we asked for fans. Hope it is better for you 2 years later.
@Pacobell77 where should I go instead