Ok, I'm probably splitting hairs here, but I noticed the customer service level for both cards are different when I call in. I had to wait about 2 minutes when calling into the Presidential Plus card and went through the electronic menu before reaching a live person. With the Sapphire Preferred, I got directly to a live person on the initial dial in. On top of that, the CSR at Sapphire Preferred seems more willing to go the extra mile to answer my question and the Presidential Plus person was helpful, but didn't have that "fire" as the Sapphire CSR. Am I just splitting hairs here?