Spending a couple nights at a Hyatt this week and surprised to see that I'm a general member as a Presidential Plus cardholder (had previously been a Hyatt Plat based on stays, but I went SPG and Hilton crazy last year). Called Chase to see how I could rectify that and the agent said it was a Hyatt issue and transferred me over. Hyatt said Chase is responsible for signing the member up, and then they can merge the accounts. So I called Chase back and spoke to another rep who was completely in the dark. Pointed her to the Chase Credit Cards website and she was very confused by the language on there and didn't understand that Platinum was different than Gold. She told me that under the terms and conditions Chase isn't responsible for fulfilling the benefit and therefore she couldn't do anything, and had never heard of it. By the logic as it was presented today: Hyatt says call Chase. Chase says we're a bank, not a hotel. And I, I'm just left paying a high annual fee on a card with crud customer service and an inability to get Chase to fulfill the benefits promised. Anyone else figure out how to get this resolved?