Chase IHG Rewards Card

Discussion in 'General Discussion | Credit Cards' started by Newscience, May 30, 2015.  |  Print Topic

  1. Newscience

    Newscience Gold Member

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    This could be a sample size of 1, but I just had my IHG Rewards Club card from Chase hacked and used multiple times (in person) in Brazil. I've never traveled to Brazil! Naturally, I called and cancelled the card. Interesting that this should happen so quickly, as I had recently received this card, and had only used it once!

    Proof (should it be needed) that you cannot check your credit card account(s) too often.
     
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  2. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    My experience last weekend. Also Brazil. I was in Alaska with my other cards (the IHG card was in the safe at home).

    Interestingly, it's one of those cards I use very rarely (basically, only at IHG properties, never online other than on the IHG website).
     
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  3. Newscience

    Newscience Gold Member

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    Thanks, HaveMilesWillTravel! Now there are two of us taken advantage of by some Brazilian crook(s).

    I'd really like the banks to chase the criminals down and penalize them to the fullest extent possible. But they rarely do. And since someone had used "my card" "in person", there's likely a whole bunch of ways to figure out who did this.

    That stated, Chase did handle my claim quite efficiently, and I've (hopefully) suffered no other consequences, other than having to wait for a card replacement.
     
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  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Lucky you.

    I got a text Friday evening with a fraud alert asking me if I had made a purchase at a gas station. I hadn't, so I responded with "2" (meaning no). They responded that a fraud specialist will call when available and that they have placed a hold on my card.

    A day passes, no call. I am traveling and have better things to do than to chase after Chase.

    On Saturday I get an email with basically the same question (why no text this time?!). Again I deny having made the transaction. Promise to get a call from a fraud specialist, blah blah...

    On Sunday I get a another text for the same card, asking if I had tried to make two transactions at a restaurant (both had been declined). Again, I respond no. Again I am told via text that a fraud specialist will call when available.

    A day passes, no call. I am still traveling in rural Alaska and still have better things to do...

    On Monday another email. You get the drill.

    On Tuesday I am back home and call Chase. After waiting a friggin' 27 minutes for a fraud specialist to come on line I have them remove two transactions that appeared on my account (even though the emails for them had said they had been declined). They say they will mail me a new card. Still waiting for that.

    Given the Brazilian connection, the failure to call me, and the long delay to reach someone, I have a feeling that we are not the only ones.
     
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  5. Newscience

    Newscience Gold Member

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    Yes, I suspect that you are right - there may very well be many others affected by this. Interestingly, when I called Chase, a fraud specialist answered the phone and identified themselves as such. So my issue was handled reasonably quickly.

    Oh, and I was also able to request that they stop sending me those stupid blank checks with my name and address on them. It comes across very much like junk mail, and one of these days I'll toss it out to have it "cherry-picked" by someone who will sign and cash the checks. Supposedly, Chase will stop sending those checks for my Chase cards - in a couple of months. :rolleyes:
     
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  6. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I keep getting them from various banks even though I have asked all of them to stop that nonsense. You'd think their big data systems would by now have figured out that I never in my life have or would cash one of those, yet they keep spamming me (and spending money on postage, paper, ...)

    Oh, on Wednesday I tried to buy a bunch of Amazon cards with my Chase UA Select card at the grocery store where I have shopped with that card for the last 15 or so years. Declined due to suspicion of fraud. Sigh. Really not impressed with Chase at the moment.
     
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  7. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Do you know the merchant names for your fraudulent transactions?

    Mine were

    DI NAPOLI DO PRO PIZZ
    DR AUTO POSTO LTDA

    multiple times each.
     
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  8. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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  9. Newscience

    Newscience Gold Member

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    Mine were 4 different merchants, all in Brazil, and all different than yours above. Interestingly, the 3rd charge posted (perhaps the first one made) was for 31 cents. Very similar to the activity mention on the flyertalk link you kindly provided - with a 32 cent charge to someones IHG card in Brazil. Who is going around posting 31-32 cent charges in Brazil in person on IHG credit cards? :rolleyes:
     
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  10. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Someone who wants to test the card number? Yes, I had those tiny amount attempts, too.
     
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  11. DTWBOB

    DTWBOB Silver Member

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    Why didn't you have them change the card number as soon as this started to happen? It means not using the card for a week or two until the new one comes, but it's worth it.

    I had one case where my Hilton card was being charged for plane tickets in Europe and I only use it at Hiltons (to get bonus points) so it was obviously a hotel employee who was involved.

    and before someone says it's a Hilton / IGH issue the cards are run by the same people.

    DTWBOB
     
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  12. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    After I confirmed via text response that I hadn't made that first declined charge, they told me (via text) that

    - they would call me
    - that they had put a hold on the card

    Given this, and considering that it was Friday night and I was in the middle of a long road trip, I saw no reason for me to call them. Heck, they didn't even provide a phone number in their response to call them.

    The consumer protection laws in the U.S. for credit cards are pretty good, so I wasn't too worried about any fraudulent charges becoming my responsibility. Ultimately, the two unauthorized charges will likely be eaten by the merchant who accepted the fake card (not fair IMO because Chase should have never let them get through).
     
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