So there's a weather waiver through Saturday, and I called the Plat number to reschedule for Sunday. The rather cheery phone agent told me that the $150 change fee (normal) would be waived, but there is a $25 phone transaction fee, which was instituted Feb. 3 at midnight and not waivable even for elites. Or perhaps the nonwaivability was implemented Feb. 3 at midnight. I was tempted to say, oh, sorry, I won't change my reservation and hang up and call again, but she volunteered that she could transfer me to the Web support desk, which would walk me through the automated change process, and I could do it myself at no cost. So that's what I went with. I failed twice to reserve using the automated system, but the 3rd time is a charm (or maybe the support person jumped in and did something), and the changes went through, and I wasn't charged. Questions: 1. Is there a phone reservation fee that is not waived for elites even when the call is about a reservation under travel waiver? 2. Does it make sense that I can call Web support and tie up scads of some more educated technician's time and get my satisfactory result for free, but the Plat line, which could do the change in about 10 keystrokes and 10 seconds, would cost me $25?