CitiGold customers used to get a credit card fee waiver. No muss, no fuss, no phone calls. The annual fee was waived. Was on the phone with them today on another matter and just found out that as of 10/16/11, CitiGold will no longer offer fee waivers. Bummer! Of course, you can still call up and possibly get the annual fee reversed, waived, etc. but it's not automatic.