http://www.cbc.ca/news/canada/nova-scotia/story/2011/05/10/ns-peanut-allergy-air-canada.html Executive Summary: - Teenager looking to travel to Fiji for 2 weeks. - Parents book through RBC Travel Rewards travel agent - Parents do not advise AC of the allergy to peanuts at time of booking or immediately after. - Everyone gets to ticket counter and they advise AC agent about sons allergy. - AC Agent advises pax that they are now unfit to fly unless cleared by Air Canada Medical. A process that takes at least 48 hours. - Pax is denied boarding (actually denied checkin). - Pax ends up flying AA through JFK instead. Parents blame AC for the whole mess and want their ticket refund.