Catering Changes - Compensation

Discussion in 'Delta Air Lines | SkyMiles' started by rwoman, Jan 9, 2012.  |  Print Topic

  1. rwoman
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    rwoman Gold Member

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    Hi Everyone,

    Some of you saw my note on the Lounge thread about the changes to the pre-arrival snack catering on TATL flights this past Saturday. The changed the west bound pre-arrival snack from the reasonably edible pizza to a nasty 3-cheese calzone ... three bites and I gave up. It was served with the same generic ice cream they've had for a while.

    FT Discussion

    Even the FA on my flight said to send in a complaint when they realized I did not (and wouldn't) eat it. I sent the complaint in yesterday and just received an email back from DL...pretty timely.

    They gave me 7,500 miles for this...I just hope they re-evaluate this change.

    robin
     
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  2. Handleman20

    Handleman20 Silver Member

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    I sincerely hope you put on your best "Brazilian Futbol Announcer Voice" and yelled "Goooooooooooooooooooooooooooooooooooooooooooooooooooal!" :)
     
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  3. rwoman
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    rwoman Gold Member

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    We have seen others get less compensation for greater inconvenience...
     
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  4. Handleman20

    Handleman20 Silver Member

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    Exactly. Hence the need for celebration! I fully expect a synchronized celebration sequence, complete with someone doing the cabbage patch, prior to 0800 tomorrow. ;)
     
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  5. DeltaExpert
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    DeltaExpert Gold Member

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    It is important to provide Delta with this feedback. I think it was right to let them know.
     
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  6. rwoman
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    rwoman Gold Member

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    I always try to send in a compliment when it's warranted and complaints as appropriate. People like to complain, which I find seems to be human nature in many cases, but are not always willing to provide feedback or constructive criticism. In this case, I felt that DL switched from something that was okay to something that was pretty nasty.
     
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  7. mrredskin
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    mrredskin Gold Member

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    it's right to let them know your opinion, but very ridiculous that they gave you 7500 miles simply because you didn't like what was served. if you had requested a special meal prior to travel and not received it, that's different

    on second thought, maybe I should write in and complain about ESPN showing a high school basketball game on my flight to LAS last month, since that was a channel that was avilable to me on the IFE
     
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  8. rwoman
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    rwoman Gold Member

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    I agree it seems a bit silly. I did not write in with the expectation of miles...just to point out a change I do not like..
     
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  9. rwoman
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    rwoman Gold Member

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    Good morning - miles credited this morning. Padding the SM balance for gifts and a J trip to SYD. ;)
     
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  10. Handleman20

    Handleman20 Silver Member

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    Gifts? Do you need to adopt any kids? Or any grownups who need miles? ;)
     
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  11. rwoman
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    rwoman Gold Member

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    Engagement and Christmas gifts for friends and family...the spend plenty of my miles. :D
     
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  12. DLroads
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    DLroads Gold Member

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    Well, as long as they did not suggest that you would eat a 'ham sandwich'... ah, Glen? *sarcasm*

    I am p!$$Ed as I got what delta defines as 'an apology' email today...
     
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  13. DeltaExpert
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    DeltaExpert Gold Member

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    What were they apologizing for this time?
     

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