Cat changes on Aug 4th

Discussion in 'Hyatt | Gold Passport' started by chanp, Jul 26, 2011.  |  Print Topic

  1. chanp
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    chanp Silver Member

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    Good Day!
    I hope this email finds you well. I just wanted to take a minute of your time and give you a heads up on a change that is happening at Gold Passport effective 8/4/11. We have 43 properties that will be changing their status as far as hotel category for points. 25 of them will be going up in points, while 18 of them will be going down. Several factors are taken in to play when these decisions are made such as regular room rates and demand. Just because the points are going down on some of them does not mean they are a lesser hotel.

    So this is how it works...
    • If you currently have a reservation at a hotel that is going up in points, it will not change how you have booked it, even if your stay is after 8/4.
    • If you currently have a reservation at a hotel that is going down, and your stay is after 8/4, GP will be refunding you the difference in points.
    • If you need to change your dates, you will get the better option of the two, however anything changed after 9/3 (30 days later) will have to adhere to the new point chart.
    Please feel free to let me know if you have any questions.

    ~And before you ask...they have not released the hotels to me yet. So after 8/4, if you have a point stay shoot me a email and I will check on it for you.

    ***If you are thinking about making a points stay for anytime after 8/4, I would reccomend that you book it with me now, just in case it is a hotel that is going up. If it's not, it won't make a difference, and if it is one that is going down, you will still get the credit back. That will be the best way to protect yourself now.
     
  2. uggboy
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    uggboy Gold Member

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    Thanks for this valueable information!;)
     
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  3. Quasiconvexity
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    Quasiconvexity Gold Member

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    Is this an email you received from your Diamond Rep? Just looking for more context on the source. Thanks for posting!
     
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  4. Toula
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    Toula Gold Member

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    Thanks for this info. It motivated me enough to book our room at PH Buenos Aires for next month. I was being lazy and this was a sufficient kick up the butt for me to get it done.
     
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  5. kenbo
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    kenbo Silver Member

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    I hope they don't pull a Hilton and add a category.
     
  6. chanp
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    chanp Silver Member

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    Yes
     
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  7. uggboy
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    uggboy Gold Member

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    Hopefully NOT!;)
     
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  8. J Zidell VP Hyatt

    J Zidell VP Hyatt Official Representative

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    Dear MilePoint Members,

    It appears as though one of our Customer Service Representatives released information prematurely. Our intent is to always post information here and in other similar forums as soon as possible, so our most engaged customers get information in the timeliest manner.

    In this case, the proper procedures were not followed. While this is unfortunate, our goal is to always be completely transparent.

    There are indeed some changes to Hyatt Gold Passport, which were originally planned to be announced this week and next. This includes several new benefits and changes to the award chart.

    We will post all of this information as soon as humanly possible.

    We appreciate your consideration and look forward to your feedback.

    Warm regards,

    Jeff
     
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  9. uggboy
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    uggboy Gold Member

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    New benefits, sounds great! [Looking for late check-out benefits] Hope a new promotion is coming very soon [Double points for every night // stay would be nice right now] and yes, please NO new tier! [Hyatt for now has a great value // point ratio!];)
     
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  10. kenbo
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    kenbo Silver Member

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    As my friend pointed out, maybe we'll hear something about the modifications to the G bonuses. I almost forgot all about them!
     
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  11. tigerwong
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    tigerwong Silver Member

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    I am hoping diamond suite upgrade certs will be applicable for award nights.
     
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  12. chanp
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    chanp Silver Member

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    I hope the rep doesnt get into trouble. I didnt know this was mistakenly sent out
     
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  13. Pegasus
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    Pegasus Gold Member

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    I don't think it was mistakenly sent out, but it was sent as a courtesy and in confidence to the PL Diamond members of the said agent.
     
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  14. rajuabju
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    rajuabju Gold Member

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    25 up and 18 down isnt that bad, although need to see which properties of course.

    I'd love to see some sort of G bonus system come back, and confirmed suite upgrades for award stays!!
     
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  15. noname2
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    noname2 Silver Member

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    Suite upgrades on award stays would be a nice perk. A little soemthing more for diamonds when staying at Hyatt Place or Summerfield Suites would be nice too. No true upgrades available there, so how about a market or bar credit while there?;)
     
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  16. kenbo
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    kenbo Silver Member

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    I love the idea of a F&B credit at Hyatt Place for Diamonds. Nine times out of 10 I will skip breakfast there.
     
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  17. From NYC
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    From NYC Gold Member

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    Oh, how the salivations and speculations will be forthcoming until the info’s released. Then, the salutations and the recriminations.
     
  18. Pegasus
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    Pegasus Gold Member

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    We just lost the best Hyatt agent I have encountered at Hyatt!!! This is so sad for her.....
     
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  19. bta
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    bta Silver Member

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    ouch.
    what a shame. She was very helpful for me as well.
     
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  20. Pegasus
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    Pegasus Gold Member

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    Tell me about it...I'm so sad for her, she is still recovering from surgery. The internet can sure ruin people lives.
     
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  21. kenbo
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    kenbo Silver Member

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    Awww...I'm sorry to hear that. That really sucks....
     
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  22. bta
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    bta Silver Member

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    I'm relatively new to the private line concierge...and didn't use her services a lot. I'm curious others experiences with her.

    To be honest, I wonder how many of these concierges there are?

    The real shame is that she was doing what she always did, going the extra mile for her customers, and it cost her her job. Ouch.
     
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  23. Pegasus
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    Pegasus Gold Member

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    She has been my agent for almost 2 years now. I had a different PL agent before her, and she was night a day from the other agents PL or not. She proactively checking to make sure you get the best rate, all your points are properly credited, contact the hotel prior to arrival to make sure that you are taken care of on special occasions. She's just a good person period!
     
  24. kluau88
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    kluau88 Silver Member

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    This is truly a shame that we lost a PLA over this. She was my PLA for the better part of 1.5 years and while I have only had 1 PLA she was truly great to work with. As others have posted she was very thorough in getting stuff done whether it was missing points or checking daily for FFN availability.
     
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  25. Jenny & Curt
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    Jenny & Curt Gold Member

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    Wait a minute -- is anyone sure she lost her job? That seems extreme.
     
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