Good Day: Just received the following email from CapitalOne in connection with my latest Hyatt Certificate redemption: "Thank you for your Rewards redemption order. Due to unexpected demand, we regret to inform you that the item listed below is currently on backorder. We apologize for any inconvenience. We anticipate that this item will ship on or before on or before Mon, May 9, 2011. " I placed my order a week ago and the order had been confirmed. As a side note it takes more CapitalOne miles to book a roundtrip flight than with SPG points... In August 2011 from PHX to HNL on the same itinerary it takes about 15000 miles more (give or take) on CapitalOne.