Can't use United E-Certificate

Discussion in 'United Airlines | MileagePlus' started by DanielleDW, Jan 14, 2012.  |  Print Topic

  1. DanielleDW

    DanielleDW Active Member

    Messages:
    14
    Likes Received:
    13
    Status Points:
    80
    I'm trying to use a $250 e-certificate from United, but am finding almost no eligible flights, even when I seem to be following all the terms and conditions. Has anyone had this experience before?

    The flight I want to use it for is operated by United and is not G-class, as specified in the rules, but it still won't apply the amount of the certificate to the price. I'm pasting the T&C below, in case it helps.

    I enter the certificate number when I search for flights, and am finding MAYBE one flight a day that it can be used for, if that. It WILL let me use it on a first class fare for the flight I want, but not economy.

    Any suggestions would be appreciated.

     
  2. mherdeg
    Original Member

    mherdeg Silver Member

    Messages:
    137
    Likes Received:
    186
    Status Points:
    395
    Crazy question, but are you trying to book a flight which costs less than $250 base fare (not including taxes and fees)? It's never possible on united.com to book a ticket which costs, for example, $230, plus $30 in taxes, = $260 total with a $250 e-certificate.

    If that's your problem (or even if it isn't), try calling united.com Web Support, 800 589 5582. Just say what you've told us here - "hi, I'm trying to book a trip and use an e-certificate, but for some reason it isn't working." They're really good at helping out.
     
    hulagrrl210 likes this.
  3. DanielleDW

    DanielleDW Active Member

    Messages:
    14
    Likes Received:
    13
    Status Points:
    80
    Maybe that's the problem. I just assumed I'd forfeit the value over the base fare (only $4 in this case.) However, it does seem like it will let me use it from another city or on another day, when the base fare is also below $250. In that case, the amount of the fare after the certificate is applied comes up as $.01. I'll try calling and seeing if they can help me.

    Thanks.
     
  4. cvsara
    Original Member

    cvsara Gold Member

    Messages:
    3,501
    Likes Received:
    4,541
    Status Points:
    2,670
    I'm sure those UA phone persons in India can be a great help! Good Luck, keep us posted.
     
  5. Jaimito Cartero
    Original Member

    Jaimito Cartero Silver Member

    Messages:
    595
    Likes Received:
    848
    Status Points:
    770
    Book a more expensive fare class. I did this with a $150 one I used last year. Paid $20 or so.
     
  6. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    make sure you are flying on United metal, last time I tried to use one in December they still weren't working on former CO flights.
     
  7. Rob
    Original Member

    Rob Gold Member

    Messages:
    10,389
    Likes Received:
    14,166
    Status Points:
    16,520
    I just a couple weeks ago booked a combined UA/CO metal ticket using a United e-cert on united.com, with some of the CO metal being CO coded and some being UA coded. So I don't think this is the issue.
     
  8. Flyer1976
    Original Member

    Flyer1976 Gold Member

    Messages:
    28,247
    Likes Received:
    33,912
    Status Points:
    20,020
    Not all CO metal is eligible...I don't know why but it's sometimes annoying to find something that works for me schedule-wise and it's ineligible.
     
  9. bk3day
    Original Member

    bk3day Gold Member

    Messages:
    2,927
    Likes Received:
    3,132
    Status Points:
    2,070
    In order to use an eCert online, the base fare must be above the eCert's face value.

    fwiw, often the net base fare will appear as $0.01 but IME, those still can't be booked online.

    Usually, a call to Web Support will be what's required get your itin ticketed.

    Another possible CO issue on .bomb is when the CO flight shown carries no UA flight number. In those cases that flight will show as not eligible for use with the ECert.

    When I had that issue, again Web Support, (after a lengthy hold) was able to do whatever they needed to do to apply the eCert & ticket the itin.
     

Share This Page