Although the "letter from Suzanne" has a thread, I thought this deserved a different one. Just FYI, there is a policy in place that AAdvantage members re-accom'ed on competing airlines get original routing credit for their booked AA flights, including segments, EQM and RDM. I was re-accom'ed to UA on Sunday, so I called today and reached an EXP desk agent who had just seen the memo, knew about it, and transferred me to AAdvantage Customer Service. A quick request, a review of the PNR and ORC has been entered for my AA flights as booked - no questions asked and no "one time exception" speeches to be had. I'll see the credit in 24-48 hours (and in past experience this is absolutely the case), including EQM and RDM (again, as expected). I spent 6 minutes on the phone, total, to get this done. Had I called ACS the first time it probably would have been 3 or 4. Looks like American really is doing everything it can to make these bumps less painful, and is carefully working to ensure members don't lose elite-qualifying miles/segments or redeemable miles they should have received. Kudos, AA!