Cancelation notification

Discussion in 'US Airways | Dividend Miles' started by Grace, Feb 5, 2011.  |  Print Topic

  1. Grace
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    Grace Silver Member

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    On Wednesday I was supposed to fly from CLT to ORD at 10 pm.

    On Tuesday I received 4 calls from the automated system stating the call was canceled, then 1 from a real person stating the flight wasn't canceled.

    Why would it ever seem appropriate to call at 6 am for a flight more than 24 hours away?
     
  2. Art234
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    Art234 Milepoint Guide

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    I think their automatic notification system has a number of glitches. My flight was delayed then canceled last week (stuck in CLT overnight)...the first cancellation received no notification, then received 3 or 4 for each subsequent cancellation AND change in itinerary... US IT- gotta love it.
     
  3. mundosurfer
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    mundosurfer Gold Member

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    I was pretty happy with US Air during last week's snow/ice. I got an email and a call about both CXL flights, they also provided a number to call and the wait time was very minimal, I am *Gold but hold no status on US.
     
  4. Grace
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    Grace Silver Member

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    I use my phone as my alarm when I travel and I kept wondering why my alarm was going off at 6 am and why the snooze looked different.
     
  5. JayBrian
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    JayBrian Silver Member

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    The automated system probably starts the notification as soon as the flight status change is confirmed. It also probably doesn't know what time zone the phone is in.
     
  6. safetymom
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    safetymom Silver Member

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    I would rather get several messages than no message that there is a problem with the flight. I still would follow up with the airline.

    How do the rest of you handle it after getting the call or message?
     
  7. Art234
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    IF able I go online and try to make the changes as needed. In CLT two weeks ago, for example, I was able to have a friend who is an agent help me-and there was no fee.

    Otherwise you just have to suck it up and call--and for us dirt preferred, hope that the person on the other end has a reasonable command of English.
     
  8. SS255
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    SS255 Silver Member

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    I also program all of my flights into Flightstats, which I have found to be fairly reliable, albeit not so detailed with delay information (other than to say 15+ or 45+). However, the last time US cancelled my flight, Flightstats notified me long before US did, so I was able to jump ahead of the re-booking queue.
     

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