Since there are no systemwide current Hyatt promotions I thought I provide a little feedback on my experience from contacting HGP. Yesterday I called the HGP number in China to make a point and cash (p&C) reservation. I was on hold for 16 minutes before an associate was free to assist me. Fortunately I was able to make the p&c reservation on my desired dates. Unfortunately one still has to call in and see if there is availability using p&c. At the end I ask for a HGP Diamond direct line and was given a slightly different number from the one I used. I hope my waiting time on my next call will be shorter! Do you normally get an Hyatt associate rather quickly when you call or what is your experience?