Budget Rent a Car accused of bilking customers

Discussion in 'Other Car Rental Programs' started by sobore, Nov 5, 2012.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    Budget Rent a Car is under fire from several customers, who are going public to accuse the rental car giant of grossly overcharging them in B.C. for minor “damage” to vehicles.

    The customers say they were made to pay for tiny dents and chips that were normal wear and tear, or not their responsibility.

    “They are taking advantage of us,” said Wendy Chernoff, whose mother was made to pay a $300 insurance deductible by Budget in Port Coquitlam last winter, for a minor dent on a wheel rim.
    In her case and others, the extra charges were put through credit cards retroactively, after the vehicles had been returned and checked in.

    “We were under the understanding it was released and we had no problems. We didn’t realize there was an issue until at least an hour after — when the manager called.”
    Chernoff said that at first Budget told her a cleaner had spotted the dent. Later, she was told it was reported by a subsequent customer.

    Read More: http://updatednews.ca/2012/11/05/budget-rent-a-car-accused-of-bilking-customers/
  2. milchap
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    milchap Gold Member

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    Caveat YVR "rentor"

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