Ten days ago I called Bank of America to close my Hawaiian Airlines VISA card. I was connected to the retention department, who offered a fee waiver ($79) if I agreed to keep the card. I agreed. Today I look at my online account and I don't see any credit for the annual fee. So I call again. First agent has no clue what I am talking about. Forwards me to another agent, who insists that they never waive annual fees on this card. States she doesn't know why I was told otherwise on the previous call. Offers to switch to a different card without fee (no interest). I told her to close the account as I have no desire to keep it open at this point.