Hi everyone. I recently ran into a nightmare of a situation with Bluebird. I sent a check to my mortgage via Bluebird's BillPay service. Bluebird states the check cleared, but my mortgage claims they never received it. So somewhere in transit it was intercepted, fraudulently endorsed, and cashed. Normally this is easy to deal with using a brick-and-mortar bank. But Bluebird has been difficult. To get a criminal investigation started and to challenge my mortgage company's claim of not receiving, they need the endorsed check to show that someone in fact intercepted and cashed it. Bluebird's customer service has been absolutely TERRIBLE. It appears all bill pay checks are sent via Wells Fargo, Bluebird's partner. But I cannot talk to Wells Fargo directly. And Bluebird's fraud department is only for fraudulent transactions. Not fraudulently endorsed checks. So I'm at a complete loss of a mortgage payment and ideas now. I can get an attorney but I imagine that would outweigh the cost of the mortgage payment in itself. Seeing as there's some Bluebird experts on these boards I figured I'd ask here as well. Any ideas? Recommendations or back channels / alternate phone numbers I can try?