Bitten by bugs In Sydney Harbour Marriott

Discussion in 'Marriott | Rewards' started by Roaddoggin, Nov 5, 2013.  |  Print Topic

  1. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    I don't know if it quite qualifies as "luxury", but I am staying in a high-end major brand hotel in Sydney.

    I woke up this morning covered in bites. What does the community think is an appropriate response? I just read an old FT thread where a few folks think that a suite upgrade and some points are sufficient. Am I off base to expect my infested property to be fumigated or replaced, medical bills covered, and payment (in cash) for inconvenience & pain caused?

    For those curious, I'm not going to mention the property by name until management has had a chance to address the issue.
     
    Newscience likes this.
  2. Newscience

    Newscience Gold Member

    Messages:
    14,694
    Likes Received:
    45,079
    Status Points:
    16,475
    IMHV, you are not off-base whatsoever in your requests. And wise to provide the property an opportunity to do right by you. BTW, document, document, and document again with pictures. Worse case scenario, the property won't likely want the adverse publicity of your photos and words.

    Also, here is a link to a bedbug registry for hotels in the US and Canada, that will soon expand to the UK (perhaps there's another one for the Oz)?:
    http://www.bedbugregistry.com/
     
    TravelTurtle and MX like this.
  3. MX

    MX Gold Member

    Messages:
    2,215
    Likes Received:
    4,805
    Status Points:
    2,545
    I think it would be appropriate for the hotel to refund any payment you gave them for this stay, and cover washing & dry cleaning of your clothing, luggage, and shoes (as bedbugs like to invade those items). You do not need to incur any medical bills, as they won't make your bites heal any faster. Cash payments for pain and inconvenience would also be unwarranted, unless you can prove that the hotel knew that your room was infested prior to assigning it to you.
    I'm not sure about points, discounts, or upgrades, but it shouldn't hurt to ask for them.
     
    Newscience likes this.
  4. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    @M7VO I'm glad for the input, but is there precedent or reference for these assertions, or are they your personal layman's opinion?

    I don't want to be a primadonna jerk, but I also don't want to let the hotel off the hook for ruining my trip.
     
    Newscience likes this.
  5. MX

    MX Gold Member

    Messages:
    2,215
    Likes Received:
    4,805
    Status Points:
    2,545
    My comments are mostly personal opinions. But I also recall a court case, in which the judge wouldn't hang all blame on a property owner, without knowing who introduced the bugs into the property. In somewhat similar cases with restaurants serving up cockroaches -- all blame clearly goes to the restaurant owner. But even then, the remedy is limited to a non-payment for the meal.
     
    Newscience likes this.
  6. Newscience

    Newscience Gold Member

    Messages:
    14,694
    Likes Received:
    45,079
    Status Points:
    16,475
    Roaddoggin, I'll agree that M7VO is providing very sound advice! And you would be wells served by calling the Australian regional/national health agency, and/or a good personal injury attorney there, for additional (likely very sound) information/advice.
    Newscience
     
    MX likes this.
  7. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    @Newscience Yes. Thank you and thanks to @M7VO

    I'll be contacting a personal injury lawyer locally for an opinion. While I agree that the presence of vermin is possibly not that big a deal, requiring a simple refund, I think that being physically damaged by said vermin is a different story.

    To follow your analogy, if your restaurant serves me a cockroach, I won't pay for the meal. If I eat the cockroach, or get bitten by a rat in your restaurant, I expect quite a bit more.
     
    MX and Newscience like this.
  8. Newscience

    Newscience Gold Member

    Messages:
    14,694
    Likes Received:
    45,079
    Status Points:
    16,475
    Absolutely! Best of luck to you! :)
     
  9. you won't get much in Aus, very different Torts law than the US, best of luck though:) i don't like bed bugs either, can you share what hotel so we can avoid it?
     
  10. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    I will, along with the remedy offered, once management has the opportunity to address the issue. I mentioned it as I left the hotel for work this morning, and I'll be speaking with the manager on duty on my return to the hotel this evening.
     
    GoodBoy likes this.
  11. fair enough, hope you get a reasonable resolution, i can't stand that crap especially when you're paying, and frankly beyond that, the inconvenience and discomfort factor, i wish you well
     
  12. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    Thanks. In my view, discomfort is obviously and by definition, bad. To me the worst bit is the social implications of turning up to see clients, friends, etc. covered in itchy welts. I'm sure more than one is concerned that I have some sort of communicable disease. More on this later...
     
    GoodBoy likes this.
  13. you may want to ask them to supply you with a local doc and scripts, in aust socialised medicine is relatively inexpensive, get a quick fix, then deal with the room payment etc
     
  14. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    It's just bug bites, not sure what medicine will do short of an itch-relieving ointment.

    The hotel has moved me to a better suite 15 floors higher, laundered my clothes, and are calling in a company to inspect and fumigate the original room. No offer of compensation yet, either points or cash. They will be providing me with the exterminator's report this evening. If they don't bring up compensation at that point, I will.

    I will continue to refrain from mentioning the property until we reach a resolution or an impasse.
     
  15. MX

    MX Gold Member

    Messages:
    2,215
    Likes Received:
    4,805
    Status Points:
    2,545
    If over-the-counter med's are ineffective, disregard my earlier comment and get prescription-strength cream from a doctor (likely with antihistamine, steroid, and numbing ingredients). You may also want to blast with hot air (e.g. hairdrier) your shoes and seams of your luggage. Bugs are known to lay eggs in hidden folds. Please keep us posted on your progress with the hotel.
     
  16. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    Metal luggage should be impervious, no? Love my Rimowa, ballistic nylon backpack is certainly vulnerable though. I'll be insisting the hotel pay to have the exterminators treat my luggage if necessary.
     
    MX likes this.
  17. Please tell us more
     
  18. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    The property was the Sydney Harbour Marriott.

    Hotel management conducted an investigation, using an outside contractor, and concluded that there was no bedbug infestation. Management has refused to acknowledge that I was bitten at the property. I disagree, given that I went to sleep with no bites and woke up covered in them, but I did not have time to collect evidence on the morning I discovered the bites (this was a business trip and I had a timetable to keep), so I cannot refute their findings well.

    I was awarded 35K points "for the inconvenience of changing rooms" and my clothes were laundered free of charge.

    I am very dissatisfied with the dismissive treatment and minimal compensation I received, and am very unlikely to stay at this property again so long as it remains under the same management.
     
    MX likes this.
  19. MX

    MX Gold Member

    Messages:
    2,215
    Likes Received:
    4,805
    Status Points:
    2,545
    Maybe you or the admins should now rename this thread to "Bedbugs in Sydney Harbour Marriott".
    Sorry to hear that you didn't even get a refund of the amount paid.
     
  20. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    Thanks. I've changed the title. Since I can't prove that they were bedbugs, I'm not going to make such a declarative statement. What I can confirm, from my experience, is that I was bitten by bugs there overnight.
     
  21. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    This property is by no measure a luxury hotel.
     
    MSPeconomist likes this.
  22. Roaddoggin

    Roaddoggin Silver Member

    Messages:
    61
    Likes Received:
    51
    Status Points:
    200
    ok.
     
    NYBanker likes this.

Share This Page