Randy Petersen's InsideFlyer magazine is writing an article summing up the best/worst coming from frequent travel programs in 2011. If there is anything that strikes you as good or bad about a frequent flyer or hotel program this year - like a good bonus promotion or a bad policy change - please let us know. What would you put on your best/worst list? If you'd like to read the article, it will be posted in December at www.insideflyer.com . Thanks for your input.