Best US Airline for Flying Economy Class as Ranked by Passenger Satisfaction for 2012

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  1. uggboy
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    uggboy Gold Member

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    || Best US Airline for Flying Economy Class as Ranked by Passenger Satisfaction for 2012 ||

    Makes for some interesting reading. :)
     
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  2. sobore
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    sobore Gold Member

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    #4 Spirit Airlines
    Strength – Cabin Staff Service
    Weakness – In Flight Entertainment

    :confused:OK, who is stuffing the ballot box?
     
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  3. uggboy
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    Sounds indeed unbelievable. :D
     
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  4. sobore
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    Strength – Cabin Staff Service <<< That's the part that really had me laughing.
    The strength of the cabin staff is nail filing and magazine page turning. :D
     
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  5. RestlessLocationSyndrome
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    To be fair, most of us probably don't fly Spirit often if ever and those that do are probably so used to riding the bus, they are surprised that they are receiving any service at all. :p
     
  6. Sweet Willie
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    Sweet Willie Gold Member

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    I have come soooo close to pulling the trigger on a Spirit fare or two (actually more), especially one ways when it seemed every other airline was far too expensive. That said, I was always able to finagle my trip so I didn't have to fly Spirit, I do have an unearned aversion to the airline as I've never flown them.
     
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  7. Wandering Aramean
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    My guess is that Spirit does a better job in delivering on the promise they make in their marketing than UA does. Not all that hard to believe, actually.

    Setting proper expectations and then delivering on them is key.
     
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  8. rwoman
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    I think we have to keep in mind that Let's Fly Cheaper's goal probably is not upgrades and other perks many of us look for... those looking for the absolute cheapest fare may or may not care about IFE, food offerings, upgrades, lounge access, etc.

    :)
     
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  9. mattsteg
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    mattsteg Gold Member

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    It appears that the study was just throwing skytrax ratings at some random formula and reporting the output. Let's not give them so much credit as to assume they actually did any work here.
     
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  10. DTWBOB

    DTWBOB Silver Member

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    I flew on Spirit equipment when they first started and haven't been back since -- and I only flew on that plane because I was scheduled to go on a Pro Air flight during the NW strike a number of years ago and the Pro Air plane had a mx issue.

    To say it nicely, I haven't even thought about flying Spirit since them and the more I read about the way they do things (e.g. fees for carry ons), the less likely I am to even consider using them.

    This is just another one of those surveys where it isn't clear as to who was surveyed.

    DTWBOB
     
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  11. uggboy
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    Indeed, I guess that the marketing team is successful at Spirit, speaking to their "core" customers.
     
  12. uggboy
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    Indeed, I fly mostly on the cheapest fare and do expect not much, only a little bit decency and a seat number these days, without the scrum a la Ryanair or Spirit. I have never flown with Ryanair / Spirit, but then, I have never flown in Business or First either. I still believe that some economy class products are good and I like some of them incl. Thai, Qatar, LH, EI and MH, plus some more.
     
  13. uggboy
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    We don't want to be that negative at this time of the year, won't we? :D
     
  14. mattsteg
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    I'm not sure honesty should be seasonal.

    Accordding to their press release, they took skytrax data and output these results. The results are as reliable and meaningful (or otherwise) as skytrax data and their undisclosed algorithm combined.

    The results are probably reasonable when comparing similar airlines with similar customer bases. Beyond that you get some wonky sampling bias, plus the unknown weighting of whatever algorithm they used.
     
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  15. uggboy
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    Overall, Skytrax remains very selective and should be taken with a grain of salt. It's at least to me an enigma how Spirit can be on #4 in this survey, but the author must have some good reasons for this, or at least some good numbers.
     
  16. uggboy
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    Clever observation. :cool:
     
  17. UA report is factual
     
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  18. Tad's Broiled Steaks

    Tad's Broiled Steaks Silver Member

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    If all airlines had the same IFE EK does in Y, just hook me up with Do & Co. and brilliant earphones, and I'll be just f i n e.
     
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  19. rwoman
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    It's EK's 3-4-3 layout on the 777 that I find dreadful...;)
     
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  20. ssullivan
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    And when you set an expectation of nothing, then it's quite easy to deliver nothing to your satisfied customers.
     
  21. mattsteg
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    If you're terrible enough and can manage to attract true price-only shoppers, then maybe you can produce decent satisfaction with a crappy experience if your customers think you're cheapest.
     
  22. psollitt
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    but so is KLM , AF and SU and many other European airlines on 777s
     
  23. Wandering Aramean
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    And, in the very near future, AA. :oops:
     
  24. Camino Cielo

    Camino Cielo Silver Member

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    I definitely agree with JetBlue as #1. When UA quit me, I tried B6, and am quite pleased. I don't need a domestic First Class when I have **, ample legroom, extensive entertainment selections including current news, essentially bottomless snacks, a cushy leather seat and, well, a fresh plane.

    Now, I would rate their loyalty program as mud rassling with Southwest's for bottom. I was angry at them for pioneering it and making it work well enough (for them) to turn WN's head. But, blessedly, I can earn to AAdvantage (which matched me to EXP) on my regular routes.

    United @ #10? Enough's been said, over and over and over again. And their seats are their strong suit? Seriously?

    ** ED: I just edited out an unkind oblique comparison with United staff because I really have no reason to complain about them.
     
  25. mattsteg
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    Everything's relative, and the source of data is iffy. E+ may boost that, or the other ratings may just be crap.

    I do not regularly fly ua so I have no opinion to offer. I'm on them for a couple of segments next week though.
     

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