Sounds like Glenn Beck had a pretty rough flight home this weekend from NYC. I'm not a great fan of Beck, but I generally agree with his politics. I don't dislike him, but I don't follow him, either. I am 100% on his side in this case, however. As a conservative, I listen to liberal comments from customers every day. There is nothing positive to come from revealing my difference of opinion because it would not be professional. They don't get treated any differently than I do any other highly valued customer (which is EVERY customer). When they spend their money here it is as much for outstanding customer service as it is for products. In fairness, I believe that what happened to Beck on AA could have happened on any airline. But it didn't. AA needs to stand up to that employee and terminate him. Not for his views, but for his treatment of a paying customer. The following is taken from Beck's web site. It is Beck's account of what happened: "On the way home I flew American Airlines, a Texas‑based airline. I, unlike all of the other passengers, was not offered the option of courteous service. I don’t know why. Did I have to pay more than I paid for my tickets? Is that something that you have to select now you? My flight attendant nearly ‑‑ merely barked the word “breakfast” when he came to me. When others were politely asked if they cared for anything to eat and given the choices, I was just barked at. When he delivered a soda, he slammed it down so hard, I hesitated to even open the can for fear that it would spray all over other passengers in the cabin. By the way, the other passengers, nobody else had to open their can. He opened it and poured it for them. Never once did he look me in the eye. Never once did he offer a kind or even a neutral word to me. I had service unlike I have never had ever before in my life, and I have had rude service before. I lived in New York City. I have never had service that was specifically designed to make me feel subhuman. Oh, I had it. He put on quite a show as he fawned over the other passengers proudly and loudly performing his life story about being a former Israeli soldier and how he was so proud of the very liberal cities in America. I watched him and I wondered: Does this make him feel better somehow? It’s sad because I think it did. As I sat there, I wondered how many things we would actually agree on, how many things did he actually believe about me that aren’t even true. I wondered if he was ever made to feel like a second class citizen before. I wondered if he had any friends and family in the dark years of Europe that made them feel less productive. I wonder if his friends and family ever felt like they were less than a welcome member of society because of their faith or who they were or what they believed. I had lots of time to ponder things. I wondered what I had done to this flight attendant from American Airlines that caused him this much pain that he as a grown man felt justified and uplifted by taking his pound of flesh. What had I done to him personally? Did I wrong him personally? Or was he just taking his pound of flesh and acting out for the collective? Would he tell stories later in the day about how he treated me? Would he revel in those stories as he told his friends? Would he laugh ‑‑ would they laugh and jeer with him and tell him how proud they were of his behavior? I wondered. I wondered if a guy like this flight attendant for American Airlines, if he were in a group of like‑minded people and that group of people were in power. I wonder if he and his friends would feel it rational to march me through the streets with a sign around my neck mocking and frightening anyone away who might want to stand with me. I wondered. Surely not. This somehow was different. This was just a small indignity. I prayed a lot on the plane. I, as a man, wanted to say something but figured we’d end up landing in a city that I didn’t want to be in. I just wanted to go home. So I didn’t say anything. And then I prayed. I thought about Billy Graham. I thought the leader of my church a lot. I thought about the teachings of Jesus. And gee, none of them really could break through because I was filled with a lot of anger. But I got up and I decided, what is the one thing I can say that will understand, so he can recognize that I recognized his point but also say something true, and kind? And I decided after the weekend that I had had in New York, where nobody really treated my children any differently than they did me, they were acting for the collective on the collective, I realized he was the only man that treated my children differently than me. While he treated me as a subhuman, he treated my children nicely. So as I was deplaning, as he was standing next to the pilot, I said to him, “I want to sincerely thank you for not treating my children the way you treated me.” His response? “It was my pleasure. You deserved it.” The pilot didn’t say anything, nor did the other passengers, but they probably didn’t know what was going on. I remembered yesterday, as I was driving home from the airport, the airlines used to make an announcement at the end of the flight that says, “We know you have a choice in airlines and we’re glad that you chose us.” I wondered if American Airlines was happy that I chose them. Are they happy that other conservatives even fly in their planes? Are they glad to be based in Texas, or is this just an unfortunate stopover on the way to one of those many liberal cities their employees are so proud of? I know yesterday I did have a choice and I chose wrong. I chose to fly with American Airlines. I do have a choice. And my family will never choose American Airlines again. I and my family will choose another carrier. If this is the kind of people that American Airlines likes to hire in the service industry."