I just did not get credit from 16 nights and four stays because the stays were booked through a travel agent. Usually I book direct but this time I used an agent because it was simpler and my client wanted it that way. Now I have zero credit for about $10,000 in costs, nor do I have credit for Elite status nights or stays. The rate does not matter. In this case the agent paid essentially the same rates as my corporate rates, so the hotels had no lower yields. The request to Platinum Concierge for at least the nights and stays credited, not Starpoints, we met with absolute denial. There si no recourse, it seems, no matter how much the hotel actually received. Be very careful! You do not want the same to happen to you.