I spent a couple of days at the Ballantyne last week along with several friends. We had several rooms there and the place was quite nice. The staff were as helpful as possible, they even took care of sending me some medicine that I forgot while staying there. The grounds are very nice and the pool water was warm and surrounded by more than enough lounges and chairs. Valet parking was no charge other than tips and it was quite prompt. Getting to downtown Charlotte takes less than 30 minutes from the hotel and it is well worth the drive to stay in such a nice place. I would highly recommend it to anyone heading out to that area.