Bali Hyatt

Discussion in 'Hyatt | Gold Passport' started by Jaimito Cartero, Jun 21, 2011.  |  Print Topic

  1. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    I just finished a one week stay at the Bali Hyatt, in Sanur. I had booked a few months ago, and tried to get a suite, using my Diamond Suite upgrade a few times. No dice.

    Rates were quite reasonable, at $99++ (21% tax/service fee). I had noted that it was a special occasion in the comments section, but had no other contact about the room with the hotel, before arrival. I also booked 4 award nights for relatives that would be there at the first part of our stay. 5k a night is quite reasonable. They only had twin beds listed, so I booked that, and asked for a king bed.

    A day before arrival, I got an email from the hotel offering transport from the airport. $15 for a mid sized van. $22 Camry, $32 Mercedes. I responded that I'd take the first option, my arrival time, and that I'd be arriving from Jakarta .Did not receive a response back.

    Get to the airport, and no Hyatt representative. Call them from the terminal, and they sent someone over in about 5 minutes.

    The drive to the hotel at 5pm on a Monday was pretty slow. Bali traffic seems to have a lot in common with Jakarta. I think it took us about an hour to get there. I think this is slower than usual.

    Upon arrival, they gave everyone flower lei's, rang the gong, and took our luggage. We headed to the front desk, but they intercepted us, and led us to the Regency Club, which is a couple of buildings away.

    We were there during the 5-7pm cocktail hour, so they just seated us, and we got drinks and snacks. They have two different hot items every night, as well as some desserts, bread, cheeses, sausages, tortilla chips, etc.

    They have a lot of different wines that are complimentary at that time. I think they were all from Indonesia. Also, nice juices, soft drinks, still and sparkling water available.They have two guys playing Bali Gamelan instruments, which gives it a nice touch. The area is pretty nice, with lots of trees around it. It's an open air building, so can get a little warm, but with lots of drinks, it's not bad at all.

    It's surrounded by lily ponds, with iguanas occasionally swimming by, or sunning themselves on the grass. Service was pretty good, but at busy times, it could take 5-10 minutes to get your order.

    When they sat us down, they didn't tell us anything. I wasn't sure if the room wasn't ready, or they were working on it. I finally asked, and they said the room was ready, and we could go. We got adjacent rooms, one paid, one award, at the far end of the property. Bougainvillea wing, 3rd floor, corner room, near the temple. Wonderful ocean view. Our room had two normal balconies, plus a huge side balcony with 2 lounge chairs, sofas, tables, etc. I'd guess this patio was 60sm by itself. I believe this is a Regency King Suite, but with a huge extra balcony. Guess I got the suite after all!

    I think the normal room was 39sm, with an additional converted room that had the living room, with entertainment center, fancy coffee machine (Not Nespresso, but similar, had Illy coffee capsules), DVD player, and smallish 22" Samsung flat screen tv in an entertainment center. Normal sized flat screen (40"?) in the bedroom. No DVD player there.

    Had a bottle of wine, large fruit bowl, 3 different snack bowls (peanuts, two types of cookies, and dried mangoes). Closet had two complimentary Hyatt polo shirts, lots of free bottled water on the bedroom table, plus more in the living room. A nice welcome letter detailing the 20% discount on food and beverage, except for promotions, hours of operation of the Regency Lounge. 30% discount on spa and laundry services, as well.

    I just loved the sea view and breeze from the beach. Some might not like it, as the wind can be a little much at times, but with the moderate warmth, I thought it perfect.

    Breakfast in the lounge was decent. They have a nice egg station, and some rice or noodle dishes each day. Bread, cheese, meats, fruits each day. Also boxes of cereal, some granola type, and muesli type, too.

    As a diamond, you can also eat in the restaurant. Nothing great, but they have a good egg station there, plus waffles, crepes (pancakes), noodles, bread, fruit and other stuff.

    Most nights, they also brought by some sort of gift. We got an aromatherapy candle with ceramic housing, and 5 different scents. Two different incense kits, with holder. Bali chocolate bars. They may have tried to bring them other nights, but we had the DND sign out. A very nice touch.

    I felt service was pretty good here. It's a bit laid back, and it's not a 5 star hotel, even if they say they are. I'd give it a solid 4 star. Very comfortable, if somewhat outdated bathroom. Just a tub/shower combo. Nice flatscreen tv. Comfortable bed, tile floors, with a bamboo mat on the floor at the foot of the bed.

    I had asked when booking for a king bed for my award room, but still got twin beds. Had asked about it the first night, and they said they would take care of it. Nothing done. Tuesday, asked again. Nothing done about it. Wednesday, gave up. Finally they called Thursday, and I said to forget about it. Rather late at that point. Not a huge issue, but a bit of a letdown.

    Loved the free polo shirts, but wanted different sizes (med and small). Club desk said they'd switch them out. Never happened. Had to call a few more times, finally told they only had Large and X-Large sizes.

    Was going to go to one of their special dinners, the Babi Guling (Whole Roasted Pig) night on Friday. I've done whole pig roasts before, and have enjoyed them. I make a reservation the day before, and get there in the evening (same restaurant as breakfast). No whole pig. Just a container with some sliced pork. Uh, this doesn't look anything like your promotional poster. Not for 188,000++ Rupiah.

    Ended up canceling that, and going to the Omang Omang restaurant. Had a nice dinner there. My companion had the Red Snapper at 150,000 IDR, I had the Local beef tenderloin (200g) for 138,000 IDR. They bring a nice bread basket, with some slightly weird green stuff to put on the bread. They will bring butter, if that is your thing. The mains, also come with a side dish.

    Soft drinks were a bit expensive, 35,000 IDR, with taxes/svc fee comes up to almost $5 each. Both main dishes were quite nice. The whole red snapper was really large, and tasted quite nice. The beef was excellent, and you get to pick a sauce too. I had green peppercorn, which was okay, but the meat didn't really need it.

    They have a number of dining specials going on. I think most restaurants, if you ordered a main and one other dish, you'd get a free drink. I didn't do this, as I was just going to take the 20% discount. Other times, they have special nights that are one price for drink, appetizer, main, etc. Fairly affordable.

    Room service was pretty good. Had some noodles and rice dishes for about 60-70k IDR each, plus tax/service. I was pleased when they took 20% off of this too, when we checked out. We had asked for ice to be brought with the food, but they forgot.

    The third day I was here, I noticed that there was a message for me, along with the newspaper. They said they were going to take pictures of us, and give us them, along with a frame. We went and did this for us, and out guests on the 4th day. They were leaving the next day, so we told them to deliver their picture to us. Never happened. Took 4 calls before we finally got it.

    Our guests did get to use our full diamond benefits, of club/breakfast which was superb on an award stay. Even their normal room with it's great view was greatly appreciated. They had a small squirrel on the balcony that they were feeding treats too.

    We were going to take the shuttle bus to the Grand Hyatt, our next destination. They have 6 trips per day. Leaves at 10, 1, 4, 7, 9 and midnight. During the day it takes about an hour. Maybe 45 minutes later at night. We called after noon, and wanted to go on the next shuttle, but it was too close to departure time. We went on the 4pm on, with no problem.

    I had asked for a bill to be sent to the room. Everything had been converted from the US rate I had booked them under, to IDR. Often they end up charging you 3-10% more by doing this, so I always scrutinize them closely for such problems.

    Everything looked fine, and was happy that I got the 20% discount on all food and room service. When I went to pay with the Costco Hyatt Certs, I was expecting the normal semi-ripoff FX fee. Didn't happen at all. The rate they converted at was actually better than the bank rate that day by a bit! The bill was absolutely correct, no stray charges, or extra mini-bar stuff.

    7 days for only $120 per day for the hotel with taxes/service fee is quite good. Particularly when using the Costco cert, which brings it down to under $100 cash out of pocket. 5K per night is also a great deal. I was very happy with my treatment on this award. And I earned 4-5 free days here with their current promotion.

    Miscellaneous notes: The beach is fine, the ocean is so-so. You can watch guys fish when it's low tide, which is fun enough. Lots of close restaurants to go to. Shopping outside the gates is easy. Taxis are plentiful. Just pay 5000 IDR for the flag drop, and includes the first 1km. Very reasonable.

    I tried to extend here a few days, but since my rate was no longer available online (they were near capacity), they couldn't just extend it at the same price. I decided to just go the GH as planned. If I had to do it again, I might just stay at the Bali Hyatt the entire trip.

    Internet speed was pretty good, but no wifi in our rooms. Luckily, I just bought a wireless travel router, and it worked good. One time, the in-room cable modem had to be reset to work, otherwise, it worked flawlessly. We had fresh ice in the room at least 2 times a day. They kept the bottled water stocked nicely, at one point we had 15 bottles between the living room and bedroom. The minibar had a little freezer, which was good for keeping the bottle super chilled.

    Conclusion: If you need constant service, this is not the place for you. If you want a relaxed, but nice resort, and that you can definitely afford it, it's perfect. I think some things do need updating, but I didn't find it moldy, run down as some have said. I did have to close my balcony door, as the new neighbors were smoking all the time, and making my room smell like an ashtray. Being on the end, at least made it so that it only came from one side. If I moved to the large side balcony, I could barely smell it.

    I also left my travel router in the room. Remembered on the shuttle bus, and they had it to the Grand Hyatt in a few hours. Great job!
     

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  2. TRAVELSIG
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    TRAVELSIG Gold Member

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    Thanks Jaimito for a very interesting report.
     
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  3. cennas
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    cennas Gold Member

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    Thanks for the review! I'm staying there in August, guess I'll give them a call before to ensure a nice ocean-view room.
     
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  4. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    I had 3325, and think that one, or the one above would be very good.

    Next week: Report on the GH Bali.
     
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  5. cennas
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    cennas Gold Member

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    Thanks for the room tip!
     
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  6. Travis Swanson

    Travis Swanson Active Member

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    Loved the review! Wife and I are staying here September 7th through the 14th. 5K points for an award stay seems like a killer deal. Going to try to get that 60 Diamond trial (I'm Platinum with Priority Club) right before the trip so I can test out those Diamond benefits. Thanks again for all the info. Sure looking forward to the trip!
     
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  7. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    I would try to do the match far enough in advance, so that they know you're diamond before you get there. This hotel does fill up with a lot of tourists, so rooms do fill up quick. September will hopefully not be as busy a time, as when we were there. If you get diamond upgrades with your trial, you can always try to request the room I mentioned.
     
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  8. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    A few things I forgot in my Bali Hyatt review.

    I also got a box of 9 chocolates. And the sliding door/blind did let a lot of light in, so this may bother some folks. And if you open the door to the balcony, make sure it's propped open, or the wind will slam it shut.
     
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  9. karung99
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    karung99 Gold Member

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    Jaimito, if you are still at GH Bali please say hello to these beautiful ladies at lounge, they were so wonderful and very helpful. We were there in Feb and stay about a week, the first four days the wifi in lounge was terrible, and finally they replace the router there.
    Looking forward to get back to GH Bali.
     
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  10. uggboy
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    uggboy Gold Member

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    Thanks for the awesome insights, excellent value, great location! Fantastic Hyatt!:)
     
  11. Travis Swanson

    Travis Swanson Active Member

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    Thanks, will do for sure! Do you think even though I'm booking with points, I'd still have a shot at that room that you had (if I'm a diamond that is)? Seems like so many wonderful perks!
     
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  12. karung99
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    karung99 Gold Member

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    We stayed using points and we were upgrade to a suite :)
    5K/night can't beat this kind of deal... Thanks GP.
     
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  13. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    Left yesterday. I found the Internet slow, and could only get a connection half the time while In the lounge. I'll be writing my GH review later this week.
     
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  14. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    It never hurts to ask. :)
     
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  15. Brit
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    Brit Gold Member

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    Waiting for hyour GH review before making a decision on the two hotels in Balil

    I am staying there the last week of July, and currently am hotel hopping between the two to get stay credits. But, I'm considering changing and just staying at one the 5 nights. Instead of paid stay, may decide to use points as it is so "cheap" wiht points, and I can always mattress run in NJ to get the requires stay nights for cheaper overall $$ cost.

    If you have time, before write your review, can you just drop a quick line to say whether you preferred the GH or HR overall?
     
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  16. Jaimito Cartero
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    Jaimito Cartero Silver Member

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    I preferred the BH. It has less of a huge resort feel. Check using Costco as the offer code. July is prime vacation month, so rates may be a lot higher. I know the BH was more expensive than the GH when I looked at extending my stay.

    If you want a huge, beautiful resort, with higher prices, and meh service, choose GH.

    If you like a place with half as many rooms, reasonable food prices, closer to the beach, better service, for 2/3 the price, choose BH.

    All my statements are in regards to a diamond member. Benefits for plat or less, I'm not sure. If rate $140 nett, or more, I'd use points at BH.
     
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  17. Brit
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    Brit Gold Member

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    Thanks,, Jaimito. I have booked reward nights for 3 of the nights. The other two were not available, so I kept my paid stays and will keep monitoring for availability. So, as it stands at the moment I have Sat night paid stay, sun, mon, reward stay, Tuesday move to GH for paid stay, then back to BH weds for reward stay.

    Appreciate your input, thanks!
     
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  18. cennas
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    cennas Gold Member

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    I had a fantastic 4-day stay at this property last week:

    We arrived at the hotel around 1pm, was warmly greeted and presented with a very nice Frangipani garland, and the gong was struck to announce our arrival. Once in the lobby area, we were seated at one of the comfortable sofas that were reserved for check-in's use. A staff returned with glasses of cool fruit juice and cold towels and informed us that we would be escorted to the Regency Club where they would process our check-in.

    The Assistant Director of Rooms, a very affable man, came to greet us and we ended up having quite a long conversation about the hotel and other things (including the supposed renovation rumors). During our stay, he came to the lounge a few times to check up on us, and also after we checked out, he escorted us from the lounge to our car and saw us off.

    When we arrived at the lounge, we were greeted by the Club Manager and the folios and keys were ready. Another staff explained the Diamond benefits at the hotel and also the Club operating hours, etc, in the most detail manner possible. He even told us the type of cereals they were serving for breakfast! :D I was told that as Diamond, I could have breakfast either in the lounge or in the Wantilan cafe, but he also asked me politely not to tell other guests as these benefits were only extended to special guests. ;)

    We were then led to our rooms, which were on the the third floor of the middle of the 3 blocks that make up the hotel. I had booked 2 rooms, one was a combo of paid/award stay and the other one was an award stay. The upgrade was not significant, we were assigned Club rooms with ocean view, although the view of the ocean was somewhat obscured by the trees. The room itself was a reasonable size with a small balcony. The bathroom though, was very tiny, and it only had a tub/shower combo. Looking at the website, I was under the impression that Club rooms had separate bath tub and shower. The decor was old fashioned and it seemed that little had changed since the hotel opened in 1973, but of course one could argue that it was in keeping with the traditional, classical Balinese style. Despite not liking the bathroom, I found the room to be very comfortable and it was clean and everything worked.

    There was a welcome letter in the room along with a small fruit plate. Later on they also delivered polo shirts, one for each member of our party, and a nice chocolate cake with a "Happy Honeymoon" on it. I was with my GF, but certainly it wasn't our honeymoon. :D There was also another welcome letter, which was handwritten by the Club Manager herself. The staff was very accommodating when we tried to change the size of the polo shirts. They even brought several sizes to our room so we could try them on.

    The service at the club lounge was where I thought the hotel really excelled. I was always greeted by name and the service was truly the most genuine and friendliest that I'd come across at any hotel. During happy hours the Club Manager would go around the lounge and greet each of the guests individually, which I thought was a very nice touch. The staff was true small talk expert too, they always found a way to chat, but in a non-intrusive manner. The staff would remember the drinks we were having and was very efficient with the top-ups and clearing the plates.

    The evening food offerings though was a bit weak and the wines so-so, but I didn't really mind as we wanted to leave some room for dinner after. The breakfast offerings were above average. I particularly liked the egg/omelet station and the hot selections were very nice too, with different Indonesian specialties on offer each day.

    The lounge was always full both in the mornings and in the evenings, although it never felt busy. It had this unhurried, laid-back vibe, and the "live" Balinese gamelan music had a calming and soothing effect.

    Elsewhere, I noticed that without exception, every single employee at this hotel was exceedingly friendly. Whether it was a maintenance guy or a housekeeping staff, every time we passed someone we would get a "Good Morning/Afternoon/Evening" with a very big smile that looked and felt genuine.

    The hotel is set in many beautiful acres of mature gardens giving it a very green feel. The pool area was also large and we mostly hung out by the larger "green" pool. Again, despite housing quite a large number guests during our stay, the pool area never felt busy. The long beach with golden sands in front of the hotel was okay, but I did not really like the view of the water at low tide.

    Overall, the hotel was probably not quite what I expected. However, I thought that it was excellent. Being used to sleek and modern design, I admit that at first, I was a bit put-off by the dated and old fashioned style. However, the incredible service from the staff more than made up for this. The staff couldn't have been any nicer, I was totally blown away and would gladly return.
     
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  19. lwkatya

    lwkatya Silver Member

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    Just read in Indonesian news websites that part of the roof on the lobby of the hotel had collapsed yesterday evening. Apparently the wood columns supporting the Balinese thatched roof had given way. No one was hurt in the incident and the lobby had now been closed pending structural damage checks. All check-in/check-out activities are moved to the Regency Club lounge.
     
  20. uggboy
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    uggboy Gold Member

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    Thanks for the very timely update! Glad that nobody was hurt and hope everything else is OK there!
     
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  21. cennas
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    cennas Gold Member

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    Thanks for the news! That came as a bit of a surprise. Although the hotel is very old (38 this year if I'm not wrong), the Balinese style roof and wood columns in the lobby and club areas didn't look timeworn at all.
     
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  22. Travis Swanson

    Travis Swanson Active Member

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    My wife and I stayed at the Bali Hyatt from the 7th of September to the 14th. The lobby area was completly closed off as well as a resturant and some hotel shops that were close to the lobby. However, the hotel did the best they could under the circunstances.

    We were very impressed by the level of service provided by the staff at the Bali Hyatt. We were greeted with flowers and a welcome drink, escorted to our room and was told in depth of all the benefits of the hotel as well as Diamond benefits. Each time we saw an employee, they greeted us with a smile and a good morning/afternoon. At the Regency Club each evening, we were always greeted by name and felt welcomed. They had a different hot snack option each evening. We were also impressed with the housekeeping. They always gave us plenty of water and during towndown service, they even downtowned our babies crib! Each night we also received gifts such as chocolates and an eye mask from the spa. - Not sure if this was a Diamond benefit or to all guests. We were given the option to use the resturant or lounge for breakfast, and only used the lounge the first morning as the resturant and many more options and we also had a baby, so wanted a little more casual of an atmosphere. We never ate at the resturants for lunch or dinner, as we went down the street or on the beach. - However, we did enjoy the Regency Club each night.

    Overall, the service was one of the best I have experienced. Would stay here again anytime!
     
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  23. cennas
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    cennas Gold Member

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    Where did they move the check-in/check-out activities for all guests? Was it to the Regency Club?
     
  24. Travis Swanson

    Travis Swanson Active Member

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    No, luckily it wasn't moved to the Regency Club. It was moved to a meeting room in the hotel. They did greet the guests checking in/out behind the club and then escorted them to where to check in. Also, we got the room right above the room Jaimito stayed in and it was great, so thanks for the advice!
     
  25. I was here about 10 days ago, and the lobby was still closed. I checked in again today for a 6-night stay, and the lobby is again open. The staff are really quite wonderful, although they do shoo the giant reptiles away from the Regency Club guests during cocktail hour. It is kind of more fun to have the animals around. If the room renovations happen (and I believe I overheard a conversation about this that a guest instigated with a staff member two weeks ago), I truly hope that Hyatt does well by them, as they are extremely friendly and hard-working.
     

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