I just finished a one week stay at the Bali Hyatt, in Sanur. I had booked a few months ago, and tried to get a suite, using my Diamond Suite upgrade a few times. No dice. Rates were quite reasonable, at $99++ (21% tax/service fee). I had noted that it was a special occasion in the comments section, but had no other contact about the room with the hotel, before arrival. I also booked 4 award nights for relatives that would be there at the first part of our stay. 5k a night is quite reasonable. They only had twin beds listed, so I booked that, and asked for a king bed. A day before arrival, I got an email from the hotel offering transport from the airport. $15 for a mid sized van. $22 Camry, $32 Mercedes. I responded that I'd take the first option, my arrival time, and that I'd be arriving from Jakarta .Did not receive a response back. Get to the airport, and no Hyatt representative. Call them from the terminal, and they sent someone over in about 5 minutes. The drive to the hotel at 5pm on a Monday was pretty slow. Bali traffic seems to have a lot in common with Jakarta. I think it took us about an hour to get there. I think this is slower than usual. Upon arrival, they gave everyone flower lei's, rang the gong, and took our luggage. We headed to the front desk, but they intercepted us, and led us to the Regency Club, which is a couple of buildings away. We were there during the 5-7pm cocktail hour, so they just seated us, and we got drinks and snacks. They have two different hot items every night, as well as some desserts, bread, cheeses, sausages, tortilla chips, etc. They have a lot of different wines that are complimentary at that time. I think they were all from Indonesia. Also, nice juices, soft drinks, still and sparkling water available.They have two guys playing Bali Gamelan instruments, which gives it a nice touch. The area is pretty nice, with lots of trees around it. It's an open air building, so can get a little warm, but with lots of drinks, it's not bad at all. It's surrounded by lily ponds, with iguanas occasionally swimming by, or sunning themselves on the grass. Service was pretty good, but at busy times, it could take 5-10 minutes to get your order. When they sat us down, they didn't tell us anything. I wasn't sure if the room wasn't ready, or they were working on it. I finally asked, and they said the room was ready, and we could go. We got adjacent rooms, one paid, one award, at the far end of the property. Bougainvillea wing, 3rd floor, corner room, near the temple. Wonderful ocean view. Our room had two normal balconies, plus a huge side balcony with 2 lounge chairs, sofas, tables, etc. I'd guess this patio was 60sm by itself. I believe this is a Regency King Suite, but with a huge extra balcony. Guess I got the suite after all! I think the normal room was 39sm, with an additional converted room that had the living room, with entertainment center, fancy coffee machine (Not Nespresso, but similar, had Illy coffee capsules), DVD player, and smallish 22" Samsung flat screen tv in an entertainment center. Normal sized flat screen (40"?) in the bedroom. No DVD player there. Had a bottle of wine, large fruit bowl, 3 different snack bowls (peanuts, two types of cookies, and dried mangoes). Closet had two complimentary Hyatt polo shirts, lots of free bottled water on the bedroom table, plus more in the living room. A nice welcome letter detailing the 20% discount on food and beverage, except for promotions, hours of operation of the Regency Lounge. 30% discount on spa and laundry services, as well. I just loved the sea view and breeze from the beach. Some might not like it, as the wind can be a little much at times, but with the moderate warmth, I thought it perfect. Breakfast in the lounge was decent. They have a nice egg station, and some rice or noodle dishes each day. Bread, cheese, meats, fruits each day. Also boxes of cereal, some granola type, and muesli type, too. As a diamond, you can also eat in the restaurant. Nothing great, but they have a good egg station there, plus waffles, crepes (pancakes), noodles, bread, fruit and other stuff. Most nights, they also brought by some sort of gift. We got an aromatherapy candle with ceramic housing, and 5 different scents. Two different incense kits, with holder. Bali chocolate bars. They may have tried to bring them other nights, but we had the DND sign out. A very nice touch. I felt service was pretty good here. It's a bit laid back, and it's not a 5 star hotel, even if they say they are. I'd give it a solid 4 star. Very comfortable, if somewhat outdated bathroom. Just a tub/shower combo. Nice flatscreen tv. Comfortable bed, tile floors, with a bamboo mat on the floor at the foot of the bed. I had asked when booking for a king bed for my award room, but still got twin beds. Had asked about it the first night, and they said they would take care of it. Nothing done. Tuesday, asked again. Nothing done about it. Wednesday, gave up. Finally they called Thursday, and I said to forget about it. Rather late at that point. Not a huge issue, but a bit of a letdown. Loved the free polo shirts, but wanted different sizes (med and small). Club desk said they'd switch them out. Never happened. Had to call a few more times, finally told they only had Large and X-Large sizes. Was going to go to one of their special dinners, the Babi Guling (Whole Roasted Pig) night on Friday. I've done whole pig roasts before, and have enjoyed them. I make a reservation the day before, and get there in the evening (same restaurant as breakfast). No whole pig. Just a container with some sliced pork. Uh, this doesn't look anything like your promotional poster. Not for 188,000++ Rupiah. Ended up canceling that, and going to the Omang Omang restaurant. Had a nice dinner there. My companion had the Red Snapper at 150,000 IDR, I had the Local beef tenderloin (200g) for 138,000 IDR. They bring a nice bread basket, with some slightly weird green stuff to put on the bread. They will bring butter, if that is your thing. The mains, also come with a side dish. Soft drinks were a bit expensive, 35,000 IDR, with taxes/svc fee comes up to almost $5 each. Both main dishes were quite nice. The whole red snapper was really large, and tasted quite nice. The beef was excellent, and you get to pick a sauce too. I had green peppercorn, which was okay, but the meat didn't really need it. They have a number of dining specials going on. I think most restaurants, if you ordered a main and one other dish, you'd get a free drink. I didn't do this, as I was just going to take the 20% discount. Other times, they have special nights that are one price for drink, appetizer, main, etc. Fairly affordable. Room service was pretty good. Had some noodles and rice dishes for about 60-70k IDR each, plus tax/service. I was pleased when they took 20% off of this too, when we checked out. We had asked for ice to be brought with the food, but they forgot. The third day I was here, I noticed that there was a message for me, along with the newspaper. They said they were going to take pictures of us, and give us them, along with a frame. We went and did this for us, and out guests on the 4th day. They were leaving the next day, so we told them to deliver their picture to us. Never happened. Took 4 calls before we finally got it. Our guests did get to use our full diamond benefits, of club/breakfast which was superb on an award stay. Even their normal room with it's great view was greatly appreciated. They had a small squirrel on the balcony that they were feeding treats too. We were going to take the shuttle bus to the Grand Hyatt, our next destination. They have 6 trips per day. Leaves at 10, 1, 4, 7, 9 and midnight. During the day it takes about an hour. Maybe 45 minutes later at night. We called after noon, and wanted to go on the next shuttle, but it was too close to departure time. We went on the 4pm on, with no problem. I had asked for a bill to be sent to the room. Everything had been converted from the US rate I had booked them under, to IDR. Often they end up charging you 3-10% more by doing this, so I always scrutinize them closely for such problems. Everything looked fine, and was happy that I got the 20% discount on all food and room service. When I went to pay with the Costco Hyatt Certs, I was expecting the normal semi-ripoff FX fee. Didn't happen at all. The rate they converted at was actually better than the bank rate that day by a bit! The bill was absolutely correct, no stray charges, or extra mini-bar stuff. 7 days for only $120 per day for the hotel with taxes/service fee is quite good. Particularly when using the Costco cert, which brings it down to under $100 cash out of pocket. 5K per night is also a great deal. I was very happy with my treatment on this award. And I earned 4-5 free days here with their current promotion. Miscellaneous notes: The beach is fine, the ocean is so-so. You can watch guys fish when it's low tide, which is fun enough. Lots of close restaurants to go to. Shopping outside the gates is easy. Taxis are plentiful. Just pay 5000 IDR for the flag drop, and includes the first 1km. Very reasonable. I tried to extend here a few days, but since my rate was no longer available online (they were near capacity), they couldn't just extend it at the same price. I decided to just go the GH as planned. If I had to do it again, I might just stay at the Bali Hyatt the entire trip. Internet speed was pretty good, but no wifi in our rooms. Luckily, I just bought a wireless travel router, and it worked good. One time, the in-room cable modem had to be reset to work, otherwise, it worked flawlessly. We had fresh ice in the room at least 2 times a day. They kept the bottled water stocked nicely, at one point we had 15 bottles between the living room and bedroom. The minibar had a little freezer, which was good for keeping the bottle super chilled. Conclusion: If you need constant service, this is not the place for you. If you want a relaxed, but nice resort, and that you can definitely afford it, it's perfect. I think some things do need updating, but I didn't find it moldy, run down as some have said. I did have to close my balcony door, as the new neighbors were smoking all the time, and making my room smell like an ashtray. Being on the end, at least made it so that it only came from one side. If I moved to the large side balcony, I could barely smell it. I also left my travel router in the room. Remembered on the shuttle bus, and they had it to the Grand Hyatt in a few hours. Great job!