Got two award First Class seats, Newark to LHR to Lisbon many months ago for travel in May. When I checked my itinerary two days ago, it seemed strange - it said my outbound was cancelled but then it had me rebooked on the same flight number! Called BA, waiting the requisite 25 minutes to talk to someone who put me on hold and corrected the error messages. That's all he said. We have a fairly long layover so I wrote to BA MyFirst to ask about securing a cabana for our time at the Concorde Room. Got a confusing response - only for First Class passengers. Wrote back the I WAS on First and they wrote a detailed email that the plane was changed and there is no First on the new planes! Said I should have been told when I called on Monday. I was pretty furious. Called awhile ago, 20 minute wait and got a very helpful agent. Took him awhile but he agreed with me that it was their mistake and rebooked us out of JFK. A bit of a hassle for us but no way I wanted to go on Club World rather than First. I know many of the bloggers complain that BA First is not as good as others but BA Club is much worse for sure. We enjoy BA First - yeah, not Singapore but it works for us and they do make seats available. So happy ending but if I had not contacted them about the cabanas, pretty sure I would not have discovered this until I boarded the aircraft! Can't imagine how pissed I would have been then! And they made no attempt to restore some of the miles - the difference between First and Club. Whew!