I just had a rental car from Thrifty at BOS. First of all, I waited 20 minutes before their bus showed up. I counted I saw at least 6 avis bus. Anyways, that was fine. At the counter, the agent was trying to sell me the toll service, fuel service and insurance. I declined to all of them as usual. She then asked me to click the buttons on the screen and sign it. When I returned the car, I found that I got charged with insurance. It is $24 per day. When I called, the customer service told me it is my fault and I should have read the contract. Yes, I should have but this never happened with other rental companies. This was a business trip and I don't need to pay for it, but it makes me really really mad. I will never ever rent from thrifty again.