BA opens its new home at Gatwick north terminal

Discussion in 'British Airways | Executive Club' started by uggboy, Oct 14, 2011.

  1. uggboy
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    uggboy Gold Member

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    BA opens its new home at Gatwick north terminal:)

    British Airways (BA) has officially opened its new home at Gatwick North Terminal, offering what the airline claims will be a faster check-in experience.

    In an attempt to speed up the check-in process, staff at the bag drop desks are not allowed to sit down, manning two conveyor belts per person so that they can alternate between each belt easily and keep both queues moving.

    Cabin crew and ground staff have also been given iPads, to offer a more personalised customer service. The newly purchased tablets will allow staff to quickly access important customer information such as travel preferences, onward connections and loyalty status in order to provide a bespoke customer service.

    BA has also installed new self check-in kiosks for passengers to use, where boarding cards and baggage tags are printed off. At the bag drop area, staff will only check the weight of bags and scan the bar code on the tags.


    Opinion: This is a great investment by a great airline and enhances the North Terminal @ Gatwick to a new level, which will draw many more people to this revitalized airport!


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