Forgive me - long story. Taking a cruise from St Petersburg to Cophenhagen in June. Last July, the moment seats opened, I reserved First Class BA outbound to Moscow and return from Copenhagen. Only problem was only departure city we could get was Philadelphia - about 2 hours away but I had no doubt seats would open at JFK or EWR and I had no issue paying $70 per person to change when they became available. Called two months later when seats opened up locally and was on hold as the agent spoke to a few supervisors. In the end, he told me that it was an illegal booking - it was an open jaw, which is allowed using the Companion Pass, but not allowed if the destination and return were from different zones. Moscow is Europe 3 and Copenhagen is Europe 2 so no-go. They said they would leave the reservation as is but could not change it. Called yesterday with a new plan. Do the Companion Pass First Class EWR to LHR at the newly reduced award rate. Then book two one way flights - LHR to DME and CPH to LHR. We had used my wife's certificate so I had to have her on the line initially but then everything went smoothly. I was a bit worried when the agent said it could take 48 hours for the Companion Pass to repost to the account and had visions of all the seats being gone at that time (and having nothing!), but lo and behold, the points and pass returned instantly. Booked the RT, booked CPH to LHR in Economy - only seats available and only a two hour flight. LHR-DME is over four hours. Only seats available were Economy and First, but the website does not show First so it has to be done on the phone. Yesterday's call to book that one took well over an hour. I wanted to use fewer points and pay more cash. Finally she came back and said the cash portion would be $600. Fine. Took another 25 minutes until she said the problem was it would not process it since the amount was wrong - it was only $550. Even better. Then got an email that the credit card was invalid. Called this morning and after again being on hold for the number to process, she comes back and says that now it $800! It all seems very amateurish. The roll-out was very flawed in a PR way but at least they should get the numbers and the software right. As is, I THINK I have that fourth flight - we'll see - tho the website still shows it has not been paid for. Growing pains? We'll see!