My woes started yesterday when I was checking my reservation online and realized it was missing a segment that had originally been confirmed and ticketed. This was an inter-Asia flight in C on OZ. I called up the 1K desk where the agent was apologetic though not much more than that and told me that OZ does this frequently. Fortunately he was able to confirm me on an Air China flight a couple hours earlier than I was originally schedule. On top of that, I have been trying to change my award home from Europe to a direct flight on LH. UA.com has been showing availability in F for the last couple days and I have tried calling in multiple times to get them to change it to no avail. I believe this was the phantom ticket issue that I have read about. Today even the ANA tool is showing seats so I am fairly sure the availability is real. Yet when I call up UA, still, the agents aren't seeing it. Any thoughts? StarNet blocking, a delay in the computers, some other glitch? Sorry for the rant though got tired of calling up and decided I would rather type.