Hey, all I knew that Alaska stopped charging change/cancellation fees on tickets if the change/cancel was >60 days away from travel, but I wanted to make sure that applied to award tickets as well, so I called and asked. The guy confirmed that, yes, it applied to award tickets as well. So I hopped over to the web site and searched for some award flights. I found them, but I was confused to see that each class of service offered "Lowest" and "Refundable" options. "Wait a minute," I thought. "Why would there be a 'refundable' option if they're all refundable? What gives?" So I called again. Short version: "Lowest" = No change or cancellation fees >60 days away from travel. "Refundable" = No change or cancellation fees, ever. Awesome.